Service Advisor
Service Advisor
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$ 50000 - 65000
1 Vacancy
Job Description
Goodhue Boat Company is growing and we are looking for driven enthusiastic and sales-oriented individuals to join our team and grow with us! Goodhue is a family-oriented company that values diversity gender equality open lines of communication and believes in developing employees to their fullest potential.
We are looking for a Full-Time Marine Service Advisor to help us in delivering award-winning customer service and creating a unique and memorable experience for our customers. This position will assist the Service Manager in ensuring the success of the Service Department at our Meredith Marina.
Job Summary:
Marine Service Advisors will report to the Service Manager and assist in overseeing the day-to-day operations of the Service department and ensuring our customers receive prompt courteous and effective this position you will be part of a team that specializes in the maintenance repair and detailing of most makes and models of boats.
Duties/Responsibilities:
Communicate with customers in a professional manner to gather all information necessary to create an accurate estimate.
Consult and sell services that are applicable to the type of boat and customers needs.
Provide customers with a schedule of work updates and any changes that may occur.
Coordinate with customers on transportation of their boat.
Finalize and invoice work orders.
Ensure each customer has a positive service experience.
Spend quality time building a relationship with the customer.
Follow up after work is complete.
Other duties as needed.
Qualifications:
2 years of Marine or Automotive Service Writer experience preferred
Strong customer service skills in-person and over the phone.
Possesses a high degree of organizational skills.
Ability to create and execute a plan and to react effectively to unexpected situations.
Ability to work under pressure in a fast-paced environment.
Ability to communicate efficiently and effectively.
Thrives in a team environment.
Strong computer skills.
Must have superior selling skills and knowledge of how to cross-sell products and services.
Problem solving skills.
Marine parts and services knowledge is a must.
Experience with Lightspeed EVO preferred.
Education:
Associates degree in business or 2 years of customer service management experience.
Valid Drivers License required.
Boaters license a plus.
Salary:
$50000-$65000 Base Commission based on experience.
Benefits:
Health Insurance HRA or HSA
Dental Insurance
Group Life Insurance
401(K) (available after one year)
Paid Time Off
Employee Discounts
Required Experience:
Unclear Seniority
Employment Type
Full-Time
