Service Communications Advisor
Service Communications Advisor
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Salary Not Disclosed
1 Vacancy
Job Description
Job Description
We are currently seeking a Service Communications Advisor to join our growing team in Cincinnati OH. This role is responsible for facilitating effective internal and external communication strategies that support customer service operations and enhance client satisfaction. The ideal candidate will be detail-oriented proactive and skilled in managing service-related inquiries across multiple channels.
Responsibilities
Serve as the primary liaison between service teams and clients ensuring clear and timely communication.
Draft and distribute service updates notices and reports.
Monitor client feedback and provide solutions to address service-related concerns.
Collaborate with cross-functional teams to align communication with service delivery goals.
Analyze communication trends and recommend improvements.
Maintain accurate records of interactions and resolutions.
Support training initiatives related to communication protocols.
Qualifications :
Qualifications
Bachelors degree in Communications Business Administration or a related field.
Minimum of 2 years of experience in a communications customer service or advisory role.
Strong written and verbal communication skills.
Excellent organizational and problem-solving abilities.
Proficiency with Microsoft Office Suite and communication management tools.
Ability to work both independently and within a team environment.
Additional Information :
Benefits
Competitive salary: $62000 - $66000 annually
Health dental and vision insurance
Paid time off and holidays
Professional development and growth opportunities
Collaborative and supportive team culture
On-site parking and flexible work environment
Remote Work :
No
Employment Type :
Full-time
Employment Type
Full-time
