Service Assistant
Service Assistant
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Not Disclosed
Salary Not Disclosed
1 Vacancy
Job Description
The Loaner Agent/Service Assistant is responsible for managing the loaner vehicle process coordinating with guests and assisting with the daily operations of the dealership service department. This role ensures guests have a seamless experience when their vehicle is being serviced by providing them with loaner vehicles handling paperwork and offering outstanding guest service.
Key Responsibilities:
Loaner Vehicle Management:
- Coordinate and manage loaner vehicle availability for guests whose vehicles are in service.
- Ensure loaner vehicles are clean fueled and in good working condition before being issued to guests.
- Maintain an organized log of active contracts ensuring that they are not aging and still active
- Track the status of loaner vehicles to ensure guest accommodation
Customer Service:
- Greet guests when they drop off their vehicles for service and explain the loaner vehicle process.
- Assist guests with any questions or concerns about the loaner vehicle and assist with service appointments.
- Provide a welcoming and helpful environment for all guests of the dealership
Paperwork and Documentation:
- Prepare and manage loaner agreements and ensure all necessary paperwork is completed correctly.
- Collect guest identification insurance information and credit card details for loaner vehicle contracts
Collaboration with Service Department:
- Work closely with service advisors to coordinate loaner vehicle needs and availability.
- Assist with the scheduling and communication of service appointments.
- Coordinating weowes in a timely manner ensuring accuracy and efficiency
- Writing purchase orders with precision and attention to detail maintaining proper documentation
- Answering the phone professionally and promptly providing assistance to customers and directing calls as needed.
- Assist with remote guest experiences by delivering loaners to guests home or place of business and picking up their vehicle
Vehicle Maintenance:
- Ensure loaner vehicles are properly maintained regularly cleaned and inspected for safety and operational standards.
- Report any damages or maintenance issues with loaner vehicles to the service manager
Required Skills and Qualifications:
- High school diploma or equivalent; additional education or certifications in automotive service is a plus.
- Strong guest service skills with the ability to communicate effectively and professionally.
- Organizational skills with the ability to manage multiple tasks simultaneously.
- Basic knowledge of automotive terminology and vehicle maintenance.
- Valid drivers license and clean driving record.
- Ability to work in a fast-paced team-oriented environment.
- Attention to detail and accuracy in handling paperwork and vehicle management.
Preferred Skills:
- Previous experience in a dealership or service department.
- Experience handling rental or loaner vehicles.
Employment Type
Full-Time
