Customer Engagement and Insight Assistant - Fixed term
Customer Engagement and Insight Assistant - Fixed term
Employer Active
Job Alert
You will be updated with latest job alerts via email
Share
Job Alert
You will be updated with latest job alerts via email
Job Description
We are recruiting a Customer Engagement and Insight Assistant to join us on a fixed term basis until 31st March 2026. We are looking for a people focused individual with experience of working with a diverse range of customers and the ability to build a good rapport. You will provide administrative support to the team support customers at the engagement sessions and help to ensure that all of our customers voices are heard.
About us
We are a social housing landlord and one of the largest housing providers in the region with over 22000 social and affordable homes mainly in the Bradford district. We employ a talented workforce of nearly 1000 people.
This year weve launched our five-year Corporate Strategy which runs to 2029. Our purpose is to provide high quality homes services and support to our customers so weve worked with colleagues and customers to find out whats important to them. Our customers sit at the heart of what we do and our colleagues are the people wholl help us achieve our vision which is to create the best customer experience to improve everyday lives.
Duties include:
- Act as a key member of the customer engagement & insight team to help ensure that all customer voices count
- Provide practical and administrative support for customer engagement initiatives
- Assist with the completion of customer research using a range of digital and in person methods
- Provide support for customer insight projects to help the organisation deliver policy development and service improvement
- Assist with the delivery of customer segmentation activities that support us to provide a great tailored customer experience
- Provide practical and administrative support for service improvement workshops and focus groups
About you
- Like to multitask
- Have a positive can-do attitude and can remain calm under pressure
- Are enthusiastic and willing to learn able to think creatively and to pick up new ways of working quickly
- Confident in working autonomously and as part of a bigger team
Requirements
- Experience of working in a customer focused role
- Excellent communication skills
- Strong planning and organisation skills and an ability to work independently as a self-starter and collaboratively
- Experience of organising events and meetings
- Experience of creative thinking and adapting to new ways of working quickly
- Good working knowledge of Microsoft Office packages eg Excel Word PowerPoint
A basic DBS (Disclosure and Barring Service) check will be required for the successful candidate as part of the pre-employment process - Criminal Conviction Checks
Benefits
- Salary of 26691 per year (pro rata)
- Social Housing Pension Scheme - upto 10% employer contribution
- 28 days annual leave that increases with service plus bank holidays (pro rata)
- Option to buy and sell annual leave
- Training development and qualification opportunities
- Our Hub: our wellbeing and benefits site with exclusive access to discounts and savings (at over 800 retailers)
- Corporate health scheme membership
- Agile and hybrid working
- Access to an Employee Assistance Programme
- Cycle to work scheme
- Local gym membership discounts.
- A team of trained Mental Health First Aiders who are available for colleagues to contact for support
Join Our Team!
Were looking for great people to join us! AtIncommunities were committed to creating a workplace where everyone feels valued included and supported. We actively welcome applicants from all backgrounds abilities and experiencesbecause we know thatdiverse perspectives make us stronger.
Based inBradford a city known for its rich cultural diversity we servevibrant communities. As a social housing provider were passionate about making a real difference by providingsafe affordable homesandimproving lives.
Our recruitment process is designed tosupport you every step of the way. If you need any adjustments or assistance just let us know.
Were proud to be aMindful Employer committed to mental health and wellbeing. We also hold theCommitted Menopause Friendly Accreditation recognising the importance of support in the workplace.
Apply early!We review applications as they come in and may close the advert before the deadline.
Ready to make an impactCome work with us!
Employment Type
Contract
