Mountain Sports School Desk Coordinator
Mountain Sports School Desk Coordinator
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Salary Not Disclosed
1 Vacancy
Job Description
Position Title: Mountain Sports School Desk Coordinator
Reports To: Guest Services Manager
Employment Status: Winter Seasonal 25-26 Full-Time
Job Summary:
The Mtn Sports School Desk Coordinator is the main point of contact for guests utilizing the Mtn Sports School. This position oversees guest satisfaction covering pre-arrival contact sales and knowledge of Mtn Sport School products and addressing concerns brought to the departments attention. This is a position requiring availability on weekends and holidays to oversee guest interactions and transactions creating the best guest experience at Brundage Mountain.
Essential Duties and Responsibilities:
- Manage all interactions with guests coming to the Mtn Sports School counter acting as main point of contact
- Help guests enter all necessary information into Entabeni software to create a thorough guest profile
- Be knowledgeable about product offerings and be able to recommend products to guests based on their needs goals and interests based on guest profile.
- Ensure that information obtained from will help Mtn Sports School team create the best possible student-instructor match-ups
- Act as a liaison between Guest Services and Mtn Sports School departments to relay information about upcoming lessons/groups
- Run daily reports with special attention to minimizing scheduling errors
- Contact prior Mtn Sports School guests to generate sales of 24/25 seasons offerings
- Responsible for sending pre-arrival emails for all upcoming reservations and answer guest questions knowledgeably
- Execute the flow of information to guests about mountain services featured products company activities answer questions give directions and make recommendations
- Ensure company policies and procedures are being followed alert leadership and team of potential issues with recommendations on how to resolve them
- Maintain a high level of professional appearance demeanor and ethics in dealing with guests co-workers and outside vendors
- Complete sales and reservation transactions using Entabeni Point-of-Sale and CNS system
- Enforce Brundage health/safety policies with guests and fellow employees
- Assist other Guest Services teams as necessary
Job Qualifications:
- High School GED required
- Ability to effectively present detailed information both verbally and in written form to guests management and employees
- Proficient in Microsoft Office applications including Word Excel and Outlook
- Minimum of 1 year of guest service experience
- Minimum of 1 year of cash handling experience
Other Requirements:
- Must be at least 18 years of age
- Must be able to work weekends and holidays
Required Experience:
IC
Employment Type
Full-Time
