Business Process Owner (Mid-Level)

Why USAA

At USAA our mission is to empower our members to achieve financial security through highly competitive products exceptional service and trusted advice. We seek to be the #1 choice for the military community and their families.

Embrace a fulfilling career at USAA where our core values honesty integrity loyalty and service define how we treat each other and our members. Be part of what truly makes us special and impactful.

The Opportunity

The Business Process Owner on our Talent Delivery and Governance Team plans directs and coordinates activities for USAAs Talent processes including problem definition evaluation of requirements design testing and implementation. The BPO understands the talent process operating objectives business rules performance requirements risks and controls and interactions between dependent processes to minimize failures eliminate redundancies and control process performance necessary to achieve efficient effective design and execution of the process. The BPO supports the alignment of talent processes to the overall talent strategy and vision for USAA.

We offer a flexible work environment that requires an individual to be in the office 4 days per week. This position can be based in one of the following locations: San Antonio TX Plano TX Phoenix AZ Colorado Springs CO Charlotte NC Chesapeake VA or Tampa FL.

Relocation assistance is available for this position.

What youll do:

• Applies knowledge of the business to understand customer gaps in performance and develops modifies re-engineers customer specific process program plans in alignment with business deliverables and enterprise strategy to achieve the level of desired performance.

• Develops sustains and manages defined business processes through a structured approach as functional expert bringing diverse perspective to leverage multiple ways of thinking while developing end-user focused process solutions.

• Plans and coordinates the overall health of processes by developing control limits monitoring key performance indicators etc.

• Identifies owns executes enhances and aligns controls to mitigate operational and compliance risks as it pertains to owned processes.

• Assists in identification of business unit and business process risks across assigned activities.

• Develops communication plans for customers and internal stakeholders.

• Ensures alignment between internal stakeholders and customers across assigned business process projects and services using proactive communication and engagement strategies.

• Utilizes reporting data and analytics to measure process and project performance adjust services and operational activities and inform key stakeholders.

• Stays current with emerging technologies and evaluates business processes to lead continuous process improvement efforts

• Lead solution development including business case / benefits substantiation and drive business requirements for process improvement initiatives.

• Actively provides relevant business performance intel to progress the planning research analysis development and implementation of new and modifications to existing applications and processes to provide new or improved capabilities products and/or services.

• Ensures risks associated with business activities are effectively identified measured monitored and controlled in accordance with risk and compliance policies and procedures.

What you have:

• Bachelors degree; OR 4 years of related experience (in addition to the minimum years of experience required) may be substituted in lieu of degree.

• 4 years business process execution/knowledge/experience consulting and/or process engineering/optimization.

• Experience in successfully applying quality management process improvement and problem-solving tools and methodologies.

• Hands on experience with process mapping and modeling and creating and validating process documentation.

• Understanding and application of process management standards and policies and knowledge of applicable regulations and risk management practices.

• Demonstrated experience with utilizing various systems to collect and analyze data.

What sets you apart:

• Experience administering risk and compliance training and/or talent processes for large financial services organizations.

• Experience applying Agile methodologies for process management and continuous improvement.

• US military experience through military service or a military spouse/domestic partner.

Compensation range: The salary range for this position is: $77120 - $147390.

USAA does not provide visa sponsorship for this role. Please do not apply for this role if at any time (now or in the future) you will need immigration support (i.e. H-1B TN STEM OPT Training Plans etc.).

Compensation: USAA has an effective process for assessing market data and establishing ranges to ensure we remain competitive. You are paid within the salary range based on your experience and market data of the position. The actual salary for this role may vary by location.

Employees may be eligible for pay incentives based on overall corporate and individual performance and at the discretion of the USAA Board of Directors.

The above description reflects the details considered necessary to describe the principal functions of the job and should not be construed as a detailed description of all the work requirements that may be performed in the job.

Benefits: At USAA our employees enjoy best-in-class benefits to support their physical financial and emotional wellness. These benefits include comprehensive medical dental and vision plans 401(k) pension life insurance parental benefits adoption assistance paid time off program with paid holidays plus 16 paid volunteer hours and various wellness programs. Additionally our career path planning and continuing education assists employees with their professional goals.

For more details on our outstanding benefits visit our benefits page on .

Applications for this position are accepted on an ongoing basis this posting will remain open until the position is filled. Thus interested candidates are encouraged to apply the same day they view this posting.

USAA is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race color religion sex sexual orientation gender identity national origin disability or status as a protected veteran.