Director of Rooms
Director of Rooms
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Job Description
Overview
The Omni Homestead Resort & Spa
Our employees are what make The Omni Homestead Resort & Spa what it is. Since 1766 theyve helped us offer guests an opportunity to enjoy Southern hospitality at its best. Located in the Allegheny Mountains of Virginia we are a four-season resort that boasts superb restaurant dining experiences championship golf spa winter sports and numerous other activities ideal for families and corporate outings.
The Omni Homestead Resort & Spas associates enjoy a dynamic and exciting work environment comprehensive training and mentoring along with the pride that comes from working for a company with a reputation for exceptional service. We embody a culture of respect gratitude and empowerment day in and day out. If you are a friendly motivated person with a passion to serve others the Omni Homestead Resort & Spa may be your perfect match.
Job Description
With a legacy dating back to 1766 The Omni Homestead Resort & Spa is a symbol of timeless Southern hospitality. We are seeking an experienced and visionary Director of Rooms to lead our Rooms Division overseeing Front Office Guest Services Housekeeping Laundry Valet Bell Services and Loss Prevention. This executive-level leader plays a pivotal role in upholding our resorts 4- and 5-star service standards while driving operational excellence guest satisfaction and team development.
Reporting directly to the Resort Manager the Director of Rooms will serve as a strategic and hands-on leader focused on delivering exceptional guest experiences developing high-performing teams and achieving strong financial outcomes.
Responsibilities
- Provide full oversight of Front Office operations including Front Desk Bell/Door and Valet services ensuring consistent execution of 4- and 5-star service standards.
- Ensure excellence in the appearance and cleanliness of all guest areas through effective supervision of Housekeeping and in-house Laundry operations.
- Drive productivity quality and service excellence in the Rooms Division ensuring all associates deliver elevated personalized service.
- Continuously improve guest satisfaction metrics utilizing feedback and operational insights to identify areas for enhancement.
- Foster a positive associate culture emphasizing professional development promotion-from-within and reduced turnover.
- Monitor and control payroll and direct expenses in line with the budget flexing with business volumes and leveraging corporate systems and tools.
- Lead weekly forecasting scheduling and labor planning to align resources with business needs.
- Participate in the annual budget development process providing insights and recommendations for Rooms Division operations.
- Prepare and implement strategic action plans in collaboration with executive leadership.
- Conduct daily reviews of operational results taking corrective action where necessary to meet performance goals.
- Maintain high visibility and approachability with both associates and guests embodying a hands-on service-focused leadership style.
- Champion Omnis brand values and ensure all Rooms Division operations reflect the quality warmth and sophistication of The Homestead experience.
Qualifications
- 57 years of progressive leadership experience in luxury hotel or resort operations ideally within Rooms Division.
- Deep knowledge of front office housekeeping valet and safety/loss prevention operations in a 4- or 5-star setting.
- Proven track record of improving guest satisfaction and associate engagement.
- Strong financial acumen with the ability to manage labor forecast expenses and contribute to budgeting.
- Excellent organizational communication and leadership skills.
- Proficient with hotel management systems (e.g. Opera labor management platforms).
- Bachelors degree in Hospitality Management or a related field preferred.
- Must be available to work flexible hours including weekends and holidays as needed.
Omni Hotels & Resorts is an equal opportunity/AA/Disability/Veteran employer. The EEO is the Law poster and its supplement are available using the following links:EEOC is the Law Posterand the following link is theOFCCPs Pay Transparency Nondiscrimination policy statement
If you are interested in applying for employment with Omni Hotels & Resorts and need special assistance to apply for a posted position please send an email to.
Required Experience:
Director
Employment Type
Unclear
