Executive Support IT Lead

About the role:

Samsaras IT team delivers best-in-class systems support and experiences to empower our teams to work effectively and efficiently. As the Executive Support IT Lead you will be the primary point of contact for SVPs C-level executives and their executive assistants - providing seamless white-glove technical support at all times. Youll own the executive support experience end to end: resolving technical issues quickly anticipating needs and enabling productivity with minimal disruption. This role requires exceptional technical expertise strong interpersonal skills and a calm results-driven approach in high-pressure environments.

This is an in-office position requiring 5 days per week (Monday-Friday) in our San Francisco CA HQ office. Relocation assistance will not be provided for this role.

You should apply if:

• You want to impact the industries that run our world: Your efforts will result in real-world impacthelping to keep the lights on get food into grocery stores reduce emissions and most importantly ensure workers return home safely.
• You are the architect of your own career: If you put in the work this role wont be your last at Samsara. We set up our employees for success and have built a culture that encourages rapid career development countless opportunities to experiment and master your craft in a hyper growth environment.
• Youre energized by our opportunity: The vision we have to digitize large sectors of the global economy requires your full focus and best efforts to bring forth creative ambitious ideas for our customers.
• You want to be with the best: At Samsara we win together celebrate together and support each other. You will be surrounded by a high-calibre team that will encourage you to do your best.

In this role you will:

• Serve as the dedicated IT point of contact for Samsaras C-suite and executive assistants ensuring rapid and accurate resolution of technical issues.
• Lead executive support with a proactive mindset: anticipating needs identifying trends and creating solutions before problems arise.
• Take ownership of high-priority escalations from Tier 1 helpdesk teams and drive them to resolution.
• Provide hands-on support for devices A/V setups meetings events and onsite conference rooms.
• Document best practices and solutions in our Confluence knowledge base to enable knowledge sharing and continuous improvement.
• Partner with IT specialists and IT engineering teams to deploy tools and services that enhance executive productivity and collaboration.
• Prioritize manage and close tickets efficiently while identifying opportunities for process and experience improvements.
• Champion role model and embed Samsaras cultural principles (Focus on Customer Success Build for the Long Term Adopt a Growth Mindset Be Inclusive Win as a Team) as we scale globally and across new offices.

Minimum requirements for the role:

• 5 years of experience in IT support with at least 2 years directly supporting executive leadership (C-level or VP) ideally in a fast-paced or high-growth environment.
• Fluency with enterprise SaaS platforms especially those that enable collaboration and executive productivity (Google Workspace Zoom Slack Okta Atlassian Suite).
• Deep familiarity with both macOS and Windows environments including imaging configuration and endpoint security best practices.
• Strong understanding of A/V systems and conferencing tools with experience setting up and supporting executive meetings boardrooms and live events.
• Exceptional interpersonal and communication skills with the ability to explain complex technical issues clearly and calmly to non-technical stakeholders.
• Track record of discretion professionalism and composure when dealing with high-pressure or high-visibility situations.
• Strong troubleshooting and diagnostic skills across hardware software and network-related issues.
• Ownership mindset: proven reliability in resolving technical problems end-to-end with minimal supervision.
• Bachelors degree in a technical field (e.g. Computer Science Information Systems) or equivalent hands-on experience and certifications.

An ideal candidate also has:

• Scripting or automation experience (e.g. Python Bash PowerShell) to streamline repetitive tasks or enhance support workflows.
• A calm composed presence under pressure with a reputation for delivering fast accurate solutions in time-sensitive situations.
• A proactive mindset always looking ahead to anticipate executive needs and eliminate recurring friction in the technology experience.