Account Manager
Position SummaryCredico is a global leader specializing in brokering direct sales services marketing and digital acquisition. With operations in the US Canada UK and South Africa our clients include both Fortune 500 and mid-market companies as well as many of the worlds largest non-profit organizations. The Account Manager (AM) is responsible for setting up new campaigns project managing analyzing developing processes identifying areas for optimization and managing all relationships related to a campaign in an accurate proactive and consistent manner. Responsibilities- Lead and project manage multiple campaigns at any given time while effectively communicating with and managing stakeholders.
- Adhere to a consistent cadence of work to ensure effective project management communication and flexibility for changing campaign requirements and targets.
- Work with other departments to manage campaigns through onboarding and offboarding training adherence to compliance requirements and distribution/education of processes and expectations.
- Analyze data to create reporting and metrics to derive actionable items to positively impact your campaign(s).
- Anticipate data needs based off campaign contracts details.
- Seek ways to improve processes data reporting campaign performance and field experience to optimize quality of service.
- Create documentation of campaign processes procedures and guidelines.
- Prevent and quickly resolve any issues for your campaign by working cross functionally with the appropriate internal departments (Finance Business Intelligence Business Development IT Marketing Legal National Account Management Onboarding/Compliance) and external teams (Client Sales Offices Vendors etc.).
- Provide timely and accurate information or feedback to all requests questions or concerns from sales offices clients or internal departments or team members.
- Demonstrate consistent critical and strategic thinking skills on all program aspects to prevent issues and optimize the campaign and client experience.
- Other duties as assigned or are necessary that support the overall business needs.
Experience and Qualifications- 3 5 years of account management or project management work experience
- Bachelors degree preferred with studies in Business Marketing Management or other related field (preferred)
- This position follows a hybrid schedule and requires the ability to reliably commute to our downtown Chicago office
- Ability to handle critical situations in a calm and effective manner
- Self-starter proactive and solution oriented
- Seeks out solutions to problems through research and ingenuity
- Proficient in Excel
- High level of initiative and demonstrated ability to work well in a team environment
- Strong communication and analytical skills. Able to communication analytical and campaign information in an organized clear conscience and effective manner to the correct audience
- Effective time management including ability to multi-task organize and prioritize
- Strong attention to detail and accuracy
What We Offer- Competitive salary: Base pay $ annually
- Additional incentives (i.e. discretionary bonuses)
- Company paid holidays
- Paid time off (PTO)
- 401(k) with company match
- Medical dental and vision coverage
- Disability insurance
- Accident coverage
- Company-paid life insurance
- Commuter benefits
- Identity theft protection
- Telemedicine services
- Employee Assistance Program (EAP)
- Charitable donation matching
Credico is an equal opportunity employer and we comply with all applicable federal state and local fair employment and human rights all of our business dealings we strictly prohibit and do not tolerate discrimination against employees vendors contractors job applicants or any other covered persons on the basis of any characteristic protected under relevant federal state or local law.
If you need assistance or a reasonable accommodation to complete any part of the job application process please reach out to us at
| Required Experience:
Manager