Senior Retail Trainer

WHAT IS THE BRAND

Mashburn is an Atlanta-based apparel and lifestyle brand founded in 2007. The company designs manufactures and markets a nationally recognized assortment of menswear (Sid Mashburn) and womenswear (Ann Mashburn) and other high-quality iconic brands.

Mashburn aims to be known as the best in American style and service...a brand that offers luxury-quality product at accessible prices delivered with a memorable customer experience.

WHAT IS THE JOB

As Senior Retail Trainer you will lead the development and delivery of training programs that align store teams with the unique Mashburn culture. Your work will support all retail locations ensuring a consistent high-quality customer experience that drives sales performance. You will be responsible for creating refining and executing training content including new hire onboarding store openings ongoing staff development and retail operations rollouts.

Success means working closely with the Founders to clearly capture and communicate their vision through training materials and ensuring it is consistently executed across every store. This includes developing scalable resources and train the trainer systems.

This position reports to the Vice President of Retail Sales and Operations.

WHAT ARE THE RESPONSIBILITIES

The Senior Retail Trainer will lead the development and execution of comprehensive training programs across all retail stores.

Key focus areas include:

• New Employee Training: Plan develop and deliver training for all new store employees-including sales management and operations-that complements the onboarding provided by Human Resources.
• New Store Openings: Partner with the Retail and Operations teams along with cross-functional corporate partners to plan and execute training that introduces new stores to:
  • Our company history and values
  • EOS (Entrepreneurial Operating System)
  • Visual and floor standards
  • Product and design philosophy
  • Product knowledge
  • Made-to-Measure and Made-to-Order services
  • Client service and selling approach
  • Tailoring services
  • Back-of-house standards
  • Merchant and Creative teams
  • E-commerce digital marketing and customer experience teams
  • Distribution and logistics
  • Technology platforms
  • Operational processes
  • Finance and business operations
• Ongoing Training for Existing Employees: Plan develop vet and execute training programs that keep current staff aligned with the latest updates and standards across the topics above.
• Operational Training: Partner with the Operations Manager to plan develop vet and roll out new operational trainings (e.g. Endear new POS new shipping and receiving system etc.) as needed.
• Training Logistics: Manage all scheduling travel and entertainment logistics for trainings ensuring alignment with budget and company policies.
• Clienteling & Customer Service: Define clear standards hands-on training and ongoing oversight for clienteling in partnership with Store Directors. Oversee its use for events sales promotions and customer outreach.

WHAT ARE THE ESSENTIALS

• Proven ability to create develop deliver and coordinate a comprehensive training program that reflects the Mashburn culture and values.
• Strong understanding of all Mashburn team functions with the ability to drive engagement understanding and retention through effective communication and training.
• Creative and strategic thinker capable of developing compelling content that captures attention and inspires buy-in.
• Embodies our Core Values: Hopeful Helpful Hardworking Nimble Hospitable and Humble.
• A natural leader with the ability to connect with and influence a diverse range of store professionals.
• Deep care for the well-being of store employees and the desire to inspire & affirm their roles in providing exceptional customer service.
• Excellent time management and organizational skills; able to juggle multiple priorities while remaining mission focused.
• Passion for the brand and the unique culture it represents.
• Meticulous attention to detail.
• Willingness and ability to travel frequently and work comfortably in varied retail environments.
• High proficiency with technology including store systems and presentation tools.
• Exceptional written and verbal communication skills.
• Demonstrated ability to manage both people and processes efficiently.
• Previous experience as a Store Manager Trainer or in a comparable leadership role.
• Adaptable and solutions-oriented; able to shift gears quickly and solve complex challenges.
• Entrepreneurial mindset with a proactive self-starting approach and a desire to grow with the company.

Required Experience:

Senior IC