Supervisor, Patient Access
Supervisor, Patient Access
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1 Vacancy
Job Description
Supervisor Patient Access
Full-Time Jacksonville FL Location
Join the #1 Orthopedic Team in Northeast Florida!
Since 2001Southeast Orthopedic Specialistshas been the regions trusted leader in orthopedic medicinedelivering five-star care those changes lives every day. As the largest private orthopedic practice in Northeast Florida we proudly set the standard for excellence trusted by thousands of patients each year. Our mission is simple: provide industry-leading care today while continuing to grow and shape the future of medicine for tomorrow.
Southeast Orthopedic Specialists is growing and were looking for a Supervisor Patient Access to lead and inspire our scheduling this role youll oversee call center operations monitor performance metrics coach and develop staff handle escalated patient concerns and ensure exceptional service while maintaining compliance with all policies and HIPAA regulations.
What We Offer
Heres a sneak peek of the awesome perks our Full-Time Team Members enjoy:
Competitive health & welfare benefits HSA
Monthly stipend for extra coverage
401(k) with company match
24/7 Employee Assistance Program
PTO paid holidays AND appreciation events
plus so much more!
GENERAL SUMMARY
What Youll Do
Lead and support the patient access/scheduling team to deliver outstanding service while ensuring efficient operations. Monitor phone queues call metrics and team performance. Provide coaching feedback and development plans to team members. Handle escalated patient calls coordinate with Senior Leadership and maintain department compliance with policies procedures and HIPAA regulations. Oversee special projects and ensure deadlines are met.
Essential Functions
- Monitor call queues to evaluate data on inbound calls wait times and abandonment rates; escalate issues as needed.
- Distribute workloads evenly among team members and monitor productivity.
- Conduct quality audits through silent call monitoring y-jacking and call recordings.
- Supervise direct and develop the scheduling team providing frequent feedback and performance coaching.
- Assist with interviewing hiring and onboarding new team members.
- Manage performance metrics and communicate department results to Senior Leadership.
- Handle escalated calls regarding scheduling or paging issues.
- Ensure confidentiality of health records and adherence to HIPAA guidelines.
- Support company policies participate in department meetings and manage special project initiatives.
What Were Looking For
- Education: High school diploma/GED or equivalent working knowledge preferred.
- Experience: 1 years in a supervisory or leadership role; call center experience preferred.
- Proven ability to motivate and lead a team with a positive attitude.
- Strong organizational skills analytical and problem-solving capabilities.
- Knowledge of medical terminology ICD/CPT codes and scheduling processes in a clinical/medical practice.
- Excellent interpersonal verbal and written communication skills.
- Ability to manage multiple projects simultaneously while maintaining professionalism and confidentiality.
Ready to join us
Submit you application today!
Be part of a team that values excellence teamwork and your career growth. Lets make a differencetogether!
** This description is intended to provide only basic guidelines for meeting job requirements. Responsibilities knowledge skillsabilities and working conditions may change as needs evolve. **
Required Experience:
Manager
Employment Type
Full-Time
