Senior Customer Success Engineer, Express Customer Activation
Senior Customer Success Engineer, Express Customer Activation
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Job Description
Our Company
Changing the world through digital experiences is what Adobes all about. We give everyonefrom emerging artists to global brandseverything they need to design and deliver exceptional digital experiences! Were passionate about empowering people to create beautiful and powerful images videos and apps and transform how companies interact with customers across every screen.
Were on a mission to hire the very best and are committed to creating exceptional employee experiences where everyone is respected and has access to equal opportunity. We realize that new ideas can come from everywhere in the organization and we know the next big idea could be yours!
The Opportunity
Adobes mission is to provide Creativity for All and no product is more central to this mission than Adobe Express. It is an all-in-one creative tool that makes design and content creation fast fun and streamlined for everyone and enables anyone to stand out.
We are seeking up and coming dynamic Customer Success Engineers with creative practitioner experience and great communication skills. Excitement to work in a changing fast-paced startup like environment will be required. If you are passionate about our mission of empowering everyday users to create have an entrepreneurial spirit and are excited by market leading customers we want to hear from you.
As a Customer Success Engineer you will be responsible for managing technical pre-sales and post-sales aspects of the customer relationship including setting up trial customer experiences helping clients set up their brand within Adobe Express integrating their assets within the larger Adobe ecosystem etc.
What youll do
- Support the Adobe Express Sales and Support organization to help accelerate the success of sales opportunities.
- Lead technical communications with the enterprise customers. Build strong relationships with them by understanding their needs and business objectives.
- Acquire and maintain a deep working knowledge of the complete capabilities of our service offering.
- Create trial brand and content experiences for customers within Adobe Express.
- Migrate customer assets to Adobe Express and ensure their smooth set up onto our platform. Convert customer problems into solutions.
- Develop and deliver compelling product demos that resonate with customer needs moving beyond features to showcase real-world impact.
What you need to succeed
- 5 years of experience in a customer-facing role ideally within the creative industry.
- Expert knowledge of at least one of Adobe Express or Canva.
- Technology literate with knowledge of Web UI development browser and software systems and excellent skills applicable to Adobes products and technologies.
- Proven track record of successfully implementing visual communication solutions for Enterprise brands. Understanding of the challenges and opportunities faced by enterprise visual communicators.
- Outstanding customer presence and exceptional verbal and written communication skills.
- Strong relationship-building abilities adept at securing consensus and fostering trust with both customers and internal partners.
- A builder and start up mentality; understanding the goal is to own the success of Express.
- Ability to handle a high volume of accounts and be agile in a fast-paced work environment.
Adobe is proud to be anEqual Employment Opportunityemployer. We do not discriminate based on gender race or color ethnicity or national origin age disability religion sexual orientation gender identity or expression veteran status or any other applicable characteristics protected by law.Learn more.
Adobe aims to make accessible to any and all users. If you have a disability or special need that requires accommodation to navigate our website or complete the application process emailor call .
Required Experience:
Senior IC
Employment Type
Full-Time
