Site Reliability Engineering
Site Reliability Engineering
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1 Vacancy
Job Description
Who we are:
Who you are:
We are always looking for amazing talent who can contribute to our growth and deliver results! Geotab is seeking Site Reliability Engineer professionals who with training will be able to quickly contribute to the Site Reliability team. If you love technology are passionate about engineering support and are keen to join an industry leader we would love to hear from you!
What youll do:
As a part of Site Reliability Engineering team your key area of responsibility is to ensure the availability reliability and performance of Geotabs core products for our customers. This role acts as a primary escalation point diagnosing and resolving complex application issues impacting service availability and performance of multiple large scale applications that support thousands of customers globally. SRE supports production applications and infrastructure focusing on restoring normal service operations efficiently and contributing to long-term system stability.
How youll make an impact
Act as a primary escalation point for critical production application/product issues.
Rapidly troubleshoot complex problems across the application stack utilizing observability tools to identify root causes.
Coordinate effectively with development infrastructure and other technical teams during incidents to implement fixes and restore service swiftly.
Clearly communicate incident status impact and resolution steps to internal stakeholders.
Collaborate with team members to improve monitoring tools dashboards and alerting mechanisms for proactive detection of issues impacting Critical User Journeys (CUJs) within the application/product and computing architecture. Our complex environment encompasses monolithic applications microservices and a vast ecosystem of millions of hardware units.
Monitor application/product and system health proactively using a combination of tools to ensure high availability and adherence to Service Level Objectives (SLOs) / Service Level Agreements (SLAs).
Identify opportunities and implement automation tools/scripts to streamline routine operational tasks reduce manual effort (toil) and improve response times.
Conduct system tests to validate performance reliability and successful remediation of issues.
Recommend design and process enhancements based on operational experience to improve overall application reliability and maintainability.
Participate in post major incident reviews (PMIRs) to analyze disruptions document findings track corrective actions to prevent recurrence and identify areas of improvement for incident response processes.
Contribute to building a culture of learning from incidents.
Participate in a 24x7 on-call rotation to provide timely support for critical issues outside of business hours.
What youll bring to the role
3 - 5 years experience in SRE/DevOps/Tier 3.
Strong troubleshooting skills with a systematic problem-solving approach.
Extensive experience resolving critical incidents in production environments.
Strong proficiency in Linux and operational scripting (Bash Powershell Python).
Experience with database/dataset querying (GoogleSQL PostgreSQL BigData) automated configuration management (via tools like Ansible) and GitOps tools (Argo CD).
Experience with data visualization platforms (e.g. Apache Superset/BigQuery Visualizations).
Familiarity with cloud platforms (GCP/Azure/AWS) container orchestration (Kubernetes) and monitoring/alerting systems (e.g. Prometheus stack including AlertManager/Grafana).
Understanding of application environments (e.g. .NET/C#) for troubleshooting purposes.
Understanding of fundamental networking concepts (TCP/IP HTTP DNS Load Balancing) are considered assets.
Familiarity with applying AI-powered tools to enhance operational efficiency in areas such as log analysis troubleshooting assistance incident summarization and automation scripting.
Demonstrated ability to work well under pressure and manage multiple tasks and projects simultaneously.
Experience with incident management processes.
Experience working within a technical or engineering organization with knowledge of the high-technology industry is considered an asset.
Excellent verbal and written communication skills.
Strong analytical skills with the ability to problem solve and develop well-judged decisions.
Strong team player with the ability to engage with all levels of the organization.
Technical competence using software programs including but not limited to Google Suite for business (Sheets Docs Slides) or equivalents.
Entrepreneurial mindset and comfortable in a flat organization.
- Geotab does not accept agency resumes and is not responsible for any fees related to unsolicited resumes. Please do not forward resumes to Geotab employees.
- For roles requiring access to the customer database candidates must have resided in the US for at least the last three years and must successfully pass a comprehensive background check which includes a drug test as well as a credit check.
Why job seekers choose Geotab
Flex working arrangements
Home office reimbursement program
Baby bonus & parental leave top up program
Online learning and networking opportunities
Electric vehicle purchase incentive program
Competitive medical and dental benefits
Retirement savings program
*The above are offered to full-time permanent employees only
How we work
Other employment statements:
Geotab will not discharge or in any other manner discriminate against employees or applicants because they have inquired about discussed or disclosed their own pay or the pay of another employee or applicant. Additionally employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information unless the disclosure is (a) in response to a formal complaint or charge (b) in furtherance of an investigation proceeding hearing or action including an investigation conducted by the employer or (c) consistent with the Companys legal duty to furnish information.
We are committed to accommodating people with disabilities during the recruitment and assessment processes and when people are hired. We will ensure the accessibility needs of employees with disabilities are taken into account as part of performance management career development training and redeployment processes. If you require accommodation at any stage of the application process or want more information about our diversity and inclusion as well as accommodation policies and practices please contact us at Geotab provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race color religion sex national origin age disability or addition to federal law requirements Geotab complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment including recruiting hiring placement promotion termination layoff recall transfer leaves of absence compensation and training. Geotab expressly prohibits any form of workplace harassment or discrimination based on race color religion gender sexual orientation gender identity or expression national origin age genetic information disability or veteran status. Improper interference with the ability of Geotabs employees to perform their job duties may result in discipline up to and including discharge. If you would like more information about our EEO program or wish to file a complaint please contact our EEO officer Alex Cocq at For more details view a copy of the EEOCs Know Your Rights poster. By submitting a job application to Geotab Inc. or its affiliates and subsidiaries (collectively Geotab) you acknowledge Geotabs collection use and disclosure of your personal data in accordance with our . Click here to learn more about what happens with your personal data. #LI-DNIEmployment Type
Full Time
