Digital Advisor
Digital Advisor
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Not Disclosed
Salary Not Disclosed
1 Vacancy
Job Description
About SimpliSafe:
At SimpliSafe were not just another home security company were on a mission to make every home secure. Our award-winning smart security systems already protect over 4 million customers across the US and UK and were just getting started.
Since launching in the UK in 2019 weve received top ratings from Trustpilot glowing reviews from leading publications and a sky-high Net Promoter Score of 72. But its our people who make all the difference. Now were looking for a motivated customer-obsessed Sales & Loyalty Advisor to join our Manchester-based team and help take our service to the next level.
The Role:
As a Digital Advisor youll be at the heart of our customer journey - providing real-time support to our customers .Youll work across calls emails and live chat to provide technical support to our customers and and help people feel safe in their homes.
What Youll Do
- Managing inbound and outbound call workflows in a timely manner
- Communicating with our customers via Phone Email Live Chat and Social Media
- Supporting our customers technical enquiries and offering solutions
- Identifying and assisting customers needs and requirements
- Troubleshooting issues with our customers
- Ensuring excellent call quality and working to achieve first call resolution (FCR) on all calls
- Proactively contacting customers to ensure their satisfaction
What Youll Need
- Experience in technical support/customer support is desirable
- Must be an excellent communicator with the ability to build rapport quickly
- Excellent written communication
- Must be able to prioritise effectively and work efficiently
- Team player - must be able to follow instructions accept and apply feedback
- Adept in problem solving and skilled in troubleshooting
- Strong attention to detail a Tech Support Representative will provide support and resolve any problems that our customers may face involving their security system with accuracy and efficiency.
What Values Youll Share:
- Customer Obsessed - We understand our customers and aim to build long term relationships and trust.
- Aim High - We are always challenging ourselves and others to grow and improve.
- No Ego - We drive to succeed as a team and learn from our mistakes.
- One Team - We collaborate and win as a team.
- Lift As We Climb - We invest in developing others and ourselves.
- Lean & Nimble - We test learn and improve.
Whats in it for you
Working at Simplisafe youll have access to:
- 36 Days holiday entitlement
- Enhanced pension
- Life assurance
- Private dental and healthcare
- Free eye test and contribution to glasses
- Employee Assistance Programme
- Access to retail discounts
- SimpliWell - Wellbeing contribution (e.g. gym spa day athleisure etc.)
- Cycle to work scheme
- Team social events (annual summer and christmas parties amongst other socials)
- Freebies Perks at Work membership monthly pay day breakfast monthly lunch weekly snacks etc
Ready to Make an Impact
If youre passionate about customer service love tech and want to be part of something meaningfulwe want to hear from you.
We wholeheartedly embrace and actively seek applications from all individuals no matter how they identify. We are committed to cultivating a diverse and inclusive workplace and we believe our work is enriched when we incorporate a multitude of perspectives backgrounds and experiences. We want everyone who works here to thrive and contribute to not only our mission of keeping every home secure but also to making our workplace safe and supportive for others. If a reasonable accommodation may be needed to fully participate in the job application or interview process to perform the essential functions of a position or to receive other benefits and privileges of employment please contact.
Required Experience:
Unclear Seniority
Employment Type
Advisor
