Digital Wealth Analyst
Digital Wealth Analyst
Employer Active
Job Alert
You will be updated with latest job alerts via email
Share
Job Alert
You will be updated with latest job alerts via email
Job Description
Level 2 technical support of our Digital Wealth portals.
Work with our suppliers and internal development teams in incident request and change management processes.
Prioritising technical issues based on impact and urgency.
Managing a queue of incidents and requests ensuring work notes are maintained.
Provide support for portal configuration releases and upgrades.
Problem analysis and resolution for portal problems in conjunction with the business users and third-party suppliers where necessary.
Participation in testing and release management.
Investigating root cause analysis and identifying trends.
Support research analysis and implementation of new processes.
Data analysis and production of ad-hoc reports.
Routine maintenance and monitoring of our portals.
Participate in user and supplier workshops and forums.
Support process adoption across the business relating to our portals.
Support occasional weekend and out of hours activities.
User set up and maintenance.
Qualifications :
Previous experience of working in Wealth Management or similar.
An understanding of wealth management or financial services products and processes.
Proficient IT skills in core Microsoft Office systems.
Proficient use of SQL.
>2 years experience in an Application Support role or similar.
Experience / awareness of Rest API JIRA Post Man Confluence Windows Servers and analysing application log files.
Remote Work :
No
Employment Type :
Full-time
Employment Type
Full-time
