Supply Chain & Admin Support- 12 month fixed term contract

What were all about:

Any company can tell you about how they are a multi award winning market leading business and yes we are both of those things in the world of IoT connectivity! But were more than that. Our mission To make IoT management a breeze for any device anywhere. With over10 million IoT subscriptionsactive in165 countriesand direct partnerships with50 mobile networks we connect you to more than750 networks worldwide delivering unmatched value across the IoT connectivity chain.

Innovation is in our DNA and we have an insatiable hunger to wow! While we may not always get it right our drive to collaborate innovate and achieve top-notch customer satisfaction never wavers. We offer industry expertise stellar service support and the most flexible resilient and secure connectivity solutions on the market. Our expertise spans across various sectors including industry agriculture healthcare security transport utilities and smart cities.

IoT a fancy acronym or a secret code

TheInternet of Things (IoT)is like the magical glue that keeps the world connected! From ordering your favourite takeaway to the ANPR technology that helps you find a parking spot IoT is everywhereeven if you dont realize it. AtWireless Logic we provide cutting-edge connectivity solutions and technologies to ensure a vast array of devices stay seamlessly connected.

Role Overview:

Are you a detail-oriented problem-solver who thrives in a fast-paced environment

Were on the hunt for a Supply Chain & Admin Support specialist to become the backbone of our operations in Bilbao. This role is all about keeping things running smoothly from managing SIM and hardware orders to ensuring our customers get exactly what they need exactly when they need it. Youll be working closely with various internal teams from customer service to logistics to keep our operations slick and efficient. Reporting to Administration and logistics manager youll be a key player in our energetic Bilbao team ensuring seamless coordination between departments and external carriers.

Your Daily Quest (Key Responsibilities):

• Prepare and dispatch customer orders for SIMs and hardware ensuring everything is spot-on and gets out the door on time.
• Track shipments like a pro coordinating with carriers to iron out any delivery bumps and keep customers in the loop.
• Manage inventory and packaging supplies making sure were always stocked up and our warehouse is organised.
• Handle SIM activations and other order requirements ensuring all technical details are covered.
• Triage incoming support tickets prioritising urgent requests and directing them to the right team to meet those all-important SLA timelines.

The Secret Sauce (Key Experience & Skills):

• Proven experience in supply chain logistics customer service or administrative support.
• Fantastic organisational skills with a knack for effective prioritisation in a busy environment.
• A problem-solving mindset and the ability to confidently work both independently and as part of a team.
• Exceptional communication skills for smooth coordination with carriers and engaging with our awesome customers.
• Proficiency with Microsoft Office (Excel PowerPoint Word) to manage data and create reports.

What Will Make You Shine At Wireless Logic (Behaviours & Culture) :

• Enthusiastic Problem Solver You approach challenges with energy and a proactive mindset always finding smart solutions!
• Knowledge Sharer Confidently transfer your expertise to both your team members and customers making sure everyone stays informed and empowered.
• Thrives in Fast-Paced Environments You excel when things are moving quickly and enjoy the rush of solving problems under pressure!
• Go the Extra Mile Youre committed to exceeding expectations always putting in that extra effort to meet both customer and business needs.
• Fluent in English (C1 level) to communicate effectively with our global team and customers.

Your Objectives for the Year:

1. Optimise Order Fulfilment: Implement new best practices for shipment tracking and packaging to significantly increase productivity and reduce delivery issues.

2. Enhance Customer Communication: Develop and maintain a proactive communication strategy for shipment statuses

3. Streamline Inventory Management: Establish a robust system for managing packaging supplies and product restocking ensuring optimal stock levels and warehouse organisation.

Why Come Work With Us

Heres why were confident youll love being part of our team:

• The chance to join a creative entrepreneurial company where bold ideas are celebrated.
• Full training ongoing support and the tools to help you thrive and grow in your role.
• Were a company with heart. We genuinely care about our people and make sure everyone feels valued respected and part of the team.

Ok Im Interested Whats Next

Thank you so much for your interest in Wireless Logic Group we appreciate the time and emotion that goes into an application.

We will review all applications within five working days and be in touch with those who have been shortlisted to the next stage. Unfortunately due to volume we are not able to get back to everyone individually so if you have not heard back from us unfortunately you have not been successful on this occasion but would love to stay in touch for future opportunities.

Overview of interview process at Wireless Logic:

• Tele Interview Meet the people team
• 1st Interview (Virtual) - Meet your manager
• 2nd Stage (Face to Face)- Meet your peers
• Final Stage (Virtual / Face to Face)- Meet our leadership

If you require reasonable accommodation during the application and selection process please let us know. We will work together to best meet your needs.

How we work

We know the world has changed and we want to offer our employees the chance to collaborate at our unique office spaces whilst enjoying the convenience of working from home. Weve adopted a hybrid working approach to give more flexibility on where and how we work. Youll find out more about what this means for this role during the recruitment process but we are currently excited to have our employees experience our office culture as much as possible.

Wireless Logic unites and brings people together. We accomplish this when we lead with a lens of diversity equity and inclusion in everything we do. As a global company that drives culture we aim to reflect the worlds diverse voices both internally and externally to ensure success in our mission.

By applying for this role you are consenting for us to hold and process your data in compliance with the General Data Protection Regulations. If you have any questions or wish to exercise your right to access erase or restrict the holding or processing of your data please contact us and we will respond to your query as soon as possible.

We know the world has changed and we want to offer our employees the chance to collaborate at our unique office spaces whilst enjoying the convenience of working from home. Weve adopted a hybrid working approach to give more flexibility on where and how we work. Youll find out more about what this means for this role during the recruitment process but we are currently excited to have our employees experience our office culture as much as possible.

Wireless Logic Group unites and brings people together. We accomplish this when we lead with a lens of diversity equity and inclusion in everything we do. As a global company that drives culture we aim to reflect the worlds diverse voices both internally and externally to ensure success in our mission.

By applying for this role you are consenting for us to hold and process your data in compliance with the General Data Protection Regulations. If you have any questions or wish to exercise your right to access erase or restrict the holding or processing of your data please contact us () and we will respond to your query as soon as possible.