Assoc Service Support Analyst
Assoc Service Support Analyst
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Not Disclosed
Salary Not Disclosed
1 Vacancy
Job Description
Overview
Provide technical support for the most complex Snap-on products to internal and external customers including troubleshooting and documentation.
Responsibilities
- Act as first level support and provide troubleshooting for Snap-on Tool Control systems.
- Create and manage support cases for both internal and external customers.
- Work with internal and external sources to resolve problems.
- Document incoming calls. Develop and maintain information databases as required and utilize data to prepare for service calls.
- Act as a resource for others as needed.
- Keep abreast of changing industry standards and emerging technology.
- Participate in special projects as needed.
- Follow all company policies and procedures.
- Perform all other duties as assigned by management.
Qualifications
- Associate degree in IT or related field or equivalent work experience
- 1-2 years technical support experience experience in call center environments is a plus
- Basic mechanical ability and basic equipment repair skills
- Strong problem solving- skills with the ability to work independently
- Customer focused
- Ability to learn a broad range of products across multiple product lines
- Computer skills: Proficiency with Windows operating systems as well as Office 365 experience in using Service Ticket systems
- Ability to add PCs to a network and troubleshoot basic PC problems
- Excellent communication skills - both verbal and written including technical writing skills
- Demonstrated organizational skills
- Demonstrated ability to work cross-functionally
Snap-on offers a drug free work environment and welcomes all qualified candidates to apply. Snap-on is an Equal Opportunity Employer Minority/Female/Disabled/Veteran.
Required Experience:
IC
Employment Type
Full-Time
