Service Drive Manager - Murray Hyundai
Service Drive Manager - Murray Hyundai
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Salary Not Disclosed
1 Vacancy
Job Description
Come join the Murdock Auto Team! We are looking for a Service Manager to manage our Murray service drive.
The ideal candidate must have tenured Service Advisor experience or Service Manager experience.
The Service Manager oversees the operations of the service drive area ensuring a positive customer experience and efficient workflow. This role involves greeting customers collecting vehicle information managing service advisors scheduling appointments and coordinating with technicians. The manager also focuses on customer satisfaction maximizing profitability and maintaining a smooth efficient service department. This position requires strong leadership organizational skills and a deep understanding of automotive services and parts operations.
Essential Job Responsibilities:
- Conduct daily one-on-one client status meetings with each ASM to identify potential service issues.
- Monitor automotive repair/maintenance to prevent operational delays.
- Work with Service Manager to set departmental objectives.
- Recruit interview and train Service Advisors for maximum success in the position.
- Maintain daily sales and production records as prescribed by upper management.
- Review and evaluate service sales performance.
- Work with Service Manager to staff technical teams related to production requirements.
- Remain current on new products and changes to existing products.
- Assure proper repair-order flow/maximize productivity.
- Monitor/control all warranty activity to ensure compliance with policies and procedures
- Adhere to dealership policy on client vehicle care and operation.
- Enforce OSHA requirements procedures and regulations.
- Assist Service Manager to ensure all employees have completed required compliance training.
- Be available on the drive to assist Service Advisors with questions or customer concerns.
- Any other duties assigned by the Service Manager.
Physical Requirements:
- Standing/Walking: The role involves standing and walking for extended periods particularly when overseeing staff in the service and parts areas or during meetings with customers.
- Sitting: Time will be spent sitting at a desk or computer reviewing reports managing schedules and handling administrative tasks.
- Repetitive Motion: Frequent use of a computer keyboard and phone involving repetitive motions such as typing dialing and clicking.
- Bending and Reaching: Bending or reaching may be necessary when interacting with staff reviewing paperwork or managing tools and equipment.
- Lifting: Lifting may be required for documents or materials weighing up to 50 pounds.
- Manual Dexterity: Required for handling office equipment such as a computer mouse or phone and reviewing service records or reports.
- Vision and Hearing: Good vision is essential for reviewing documents reports and vehicle service details. Clear hearing is necessary for communication with staff customers and suppliers.
- Physical Stamina: The role may require physical stamina especially during peak service times or when managing multiple areas of operations.
Driving Requirements:
- Valid Drivers License: A valid drivers license is required as the role may involve occasional driving for business needs including traveling between locations meeting with vendors or inspecting vehicles.
- Occasional Driving: The role may require driving to different locations including off-site meetings or inspections especially in multi-location dealerships.
- Clean Driving Record: A clean driving record is preferred particularly for insurance purposes and for driving dealership vehicles.
Qualifications:
- Education:
- A high school diploma or equivalent is required; a bachelors degree in business administration automotive technology or a related field is preferred.
- Experience:
- At least 5 years of experience in the automotive service or fixed operations field with at least 2 years in a managerial role.
- Proven experience in managing service and parts departments with a strong understanding of automotive operations and repair processes.
- Skills and Abilities:
- Strong leadership and people management skills with the ability to motivate coach and develop a team.
- Excellent communication and interpersonal skills to build relationships with staff customers and other departments.
- Financial acumen with the ability to manage budgets track performance and drive profitability.
- Problem-solving skills with the ability to address customer concerns and operational challenges effectively.
- Proficiency in dealership management software and basic office tools (e.g. Microsoft Office Suite).
- Other Attributes:
- Customer-focused with a strong commitment to delivering excellent service and fostering customer loyalty.
- High level of organization and attention to detail.
- Ability to work under pressure and manage multiple tasks simultaneously.
- Strong decision-making skills with the ability to prioritize tasks and handle conflicts as they arise.
To perform the job successfully an individual should demonstrate the following Company Core values:
- Create Extraordinary Moments
- Do the Right Thing
- Own the Solution
- Find a Way
- Seek Growth Above Comfort
- Focus Outward First
When you walk through our doors you feel like family!
Required Experience:
Manager
Employment Type
Full-Time
