Patient Access Assistant I-Ambulatory MG Digestive Health - Chambersburg
Patient Access Assistant I-Ambulatory MG Digestive Health - Chambersburg
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Not Disclosed
Salary Not Disclosed
1 Vacancy
Job Description
Schedule
Monday - Friday day shift.
General Summary
Works under direct supervision. Represents the System in a professional manner using good customer service practices in the performance of their duties.
Responsibilities
Duties and Responsibilities
Essential Functions:
- Conducts patient interview to collect accurate financial biographic and demographic information for patient visits.
- Explains financial requirements to the patient or responsible party and collects deposits or deductibles as required. Explains insurance coverages and requirements for precertification/preauthorization as applicable.
- Collects and reviews registrations to ensure accurate financial and demographic information has been obtained and properly entered into appropriate information systems.
- Schedules patient appointments for patients with other provider offices including correct processing of necessary referral forms pre-authorization forms test instructions patient benefit verification and transfer of patient information.
- Performs various duties for effective check-in and check-out of patients. Receives payment from patients via the kiosk manually when applicable and issues receipts when requested.
- Reviews and completes pre-arrival in-basket messages and other work queues as assigned.
- Reconciles daily cash and verified account balances. Performs other tasks related to end of day batch control cash drawer etc.
- Researches billing questions and problems for patients with billing service.
- Actively supports process flow improvement and provides constructive feedback to Supervisor.
- Assists with service recovery.
- Must have the ability to travel and work at other medical practices as needed.
- Verifies insurance benefits assigned to the organization to determine if insurance coverage meets appropriate standards. Corresponds with patient to acquire required authorizations and assignment of benefits.
- Trains new staff and provides on-going support and instruction when staff become independent in role.
- Serves as a resource and example to Level I staff by assisting with questions regarding registration workflow operations of the department and office and other miscellaneous inquiries.
Common Expectations:
- Types and/or compiles correspondence and reports photocopies information files information answers the telephone takes messages and directs calls.
- Prepares and maintains records of patient charges.
- Maintains department records reports and files.
- Maintains established policies and procedures objectives quality assessment safety environmental and infection control standards.
- Participates in educational programs and in-service meetings.
- Provides outstanding service to all customers fosters teamwork and practices fiscal responsibility through improvement and innovation.
- Proactively approach and greet all guests with a warm and personal greeting.
Qualifications
Qualifications
Minimum Education:
- High School Diploma or GED Required
- Diploma Program Post High School Vocational/Specialized Training (Professional Medical Administrative or Business School) Preferred
Work Experience:
- 1 year Experience as a Patient Access Assistant I Required
Courses and Training:
- Basic Medical terminology Upon Hire Required and
- Customer Service and Safety Reporting Training Upon Hire Required and
- Insurance and Compliance Training Upon Hire Required
Knowledge Skills and Abilities:
- Excellent communication and interpersonal skills.
- Knowledge of medical office operations to include reception billing and insurance and general office skills.
- Computer skills.
Employment Type
Full-Time
