drjobs Ocean Export Forwarding Agent - BCO Accounts (Mid-Level)

Ocean Export Forwarding Agent - BCO Accounts (Mid-Level)

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1 Vacancy
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Job Location drjobs

Ellenwood - USA

Monthly Salary drjobs

Not Disclosed

drjobs

Salary Not Disclosed

Vacancy

1 Vacancy

Job Description

We are looking for a skilled and customer-focused Ocean Export Forwarding Agent to manage ocean freight export operations for high-volume BCO (Beneficial Cargo Owner) this mid-level role you will act as the primary operational liaison between our organization and key customer stakeholders ensuring that their international shipments move efficiently compliantly and according to service expectations.

This position requires a strong sense of ownership attention to detail and the ability to manage complex bookings schedules and customer requirements within a performance-driven logistics environment.

Tasks and Duties:

This section lists job-specific tasks and duties that are completed on a regular basis by the employee as noted in the Ocean Export Operational Performance Standards.   

  • Receive documents
  • Prepare shipments
  • Route shipments
  • Manage freight receipt
  • Process shipments
  • Monitor shipments

Product Agent Job-Specific Performance Expectations

  • - Coordinate end-to-end ocean export operations for assigned BCO accounts with full accountability for service execution.
  • - Manage carrier bookings (FCL and LCL) container allocation documentation and equipment scheduling based on customer-specific routing guides and lead times.
  • - Build strong relationships with BCO customers through consistent communication proactive updates and fast issue resolution.
  • - Prepare review and ensure timely delivery of accurate export documentation (e.g. bill of lading instructions AES filings commercial invoices certificates).
  • - Monitor sailings transshipment milestones and arrival times to ensure compliance with customer SLAs and internal KPIs.
  • - Collaborate closely with ocean carriers truckers CFS stations and warehouse providers to ensure shipment integrity and timely execution.
  • - Utilize TMS or ERP systems to maintain shipment visibility documentation records and financial accuracy.
  • - Investigate and resolve operational exceptions demurrage/detention risk and other cost-related challenges before escalation.
  • - Support customer-specific reporting KPI tracking and performance improvement initiatives.
  • - Stay current with regulatory compliance requirements (e.g. FMC BIS AES Incoterms).

Physical Demands

  • Use of standard office equipment - computer with keyboard and mouse phone fax/copy/scan machine etc.  
  • Write with pencil/pen/marker 
  • Functions performed primarily while sitting at desk

 

 


Qualifications :

 

  • Minimum 23 years of experience in ocean export operations preferably with some  experience with direct support for BCO or enterprise-level accounts.
  • Proven understanding of the international shipping process carrier booking and export documentation.
  • Familiarity with U.S. export compliance regulations Incoterms 2020 and AES filing.
  • Excellent customer service and communication skills; experience in managing B2B relationships with large shippers.
  • Proficiency in logistics systems and Microsoft Excel/Outlook.
  • Ability to thrive in a deadline-driven high-accountability environment with minimal supervision.
  • Bachelors degree in supply chain Logistics or International Business preferred or commensurate work experience in the industry

Expeditors Key Performance Expectations

  • Exceptional Customer Service:

Exceeds customer expectations by anticipating understanding and meeting needs. Is proactive and when issues arise is timely and resolute in solving problems including escalating to management when necessary. Builds rapport and exhibits empathy during interactions and consistently strives to improve customer satisfaction with customers. (This skill expectation applies both externally (customers service providers) and internally (other Expeditors offices/employees).

 

  • Job Execution:

Consistently completes quality work that matches job expectations.  Is committed to operational excellence and continuous improvement for own job function and across the network.  All activities are compliant with company policies/procedures and code of business conduct and with government regulations.

 

  • Reliability:

Consistently meets deadlines. Is punctual and can be relied on for planning purposes. Is organized manages own time effectively and can prioritize.

 

  • Collaboration:

Displays a willingness to accomplish not only his/her own job responsibilities without the need for constant prodding but is willing without request to aid and assist others to the benefit of the company and/or customers. Works in harmony with superiors and fellow workers without incident or delay.

 

  • Communication:

Effectively listens to others and communicates (verbal and written) in a professional manner both internally and externally. Provides relevant and timely information to co-workers customers and service providers.  Answers phone calls and responds to voicemails emails and other communication according to Expeditors standards.

 

  • Culture:

Exhibits and promotes the companys 10 cultural attributes: Appearance Attitude Confidence Curiosity Excellence Integrity Pride Resolute Sense of Humor and Visionary. 

 

  • Personal Growth and Development:

Participates in training within the companys guidelines completing at least 52 hours of relevant training per year. Completes required training in a timely manner with minimal reminders. Pursues professional development goals for self including participating in a development plan as appropriate.

 

Product Agent Job-Specific Performance Expectations

Coordinate end-to-end ocean export operations for assigned BCO accounts with full accountability for service execution.

Manage carrier bookings (FCL and LCL) container allocation documentation and equipment scheduling based on customer-specific routing guides and lead times.

Build strong relationships with BCO customers through consistent communication proactive updates and fast issue resolution.

Prepare review and ensure timely delivery of accurate export documentation (e.g. bill of lading instructions AES filings commercial invoices certificates).

Monitor sailings transshipment milestones and arrival times to ensure compliance with customer SLAs and internal KPIs.

Collaborate closely with ocean carriers truckers CFS stations and warehouse providers to ensure shipment integrity and timely execution.

Utilize TMS or ERP systems to maintain shipment visibility documentation records and financial accuracy.

Investigate and resolve operational exceptions demurrage/detention risk and other cost-related challenges before escalation.

Support customer-specific reporting KPI tracking and performance improvement initiatives.

Stay current with regulatory compliance requirements (e.g. FMC BIS AES Incoterms).


Additional Information :

Expeditors offers excellent benefits

  • Paid Vacation Holiday Sick Time 
  • Health Plan: Medical Prescription Drug Dental and Vision
  • Life and Long Term Disability Insurance 
  • 401(k) Retirement Savings Plan (US only)
  • Employee Stock Purchase Plan 
  • Training and Personnel Development Program

Reporting Structure: Ocean Export Supervisor  Manager

All your information will be kept confidential according to EEO guidelines.


Remote Work :

No


Employment Type :

Full-time

Employment Type

Full-time

Company Industry

About Company

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