Customer Support Training Specialist
Customer Support Training Specialist
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Not Disclosed
Salary Not Disclosed
1 Vacancy
Job Description
Contact and accept incoming calls from merchants and sales representatives to set up and download equipment. Train the merchant on the equipment functions and ensure the equipment is operating correctly. Review orders to ensure mistakes are caught and resolved prior to completion. Create orders for new merchants requesting additional supplies and/or additional equipment or equipment swaps.
Complete outgoing and incoming calls to/from merchants and sales representatives to set up download and train on equipment functions and ensure equipment is operating correctly
Handle escalated technical issues by providing an effective resolution
Track and report daily work items
Work multiple ticket queues and other department functions as needed
Maintain knowledge of current and new products as well as industry changes
Basic Qualifications:
HS/GED
Ability to speak clearly and listen actively.
Capable of handling multiple inquiries in a fast-paced environment
Basic proficiency with computers including navigating web browsers email and common software such as Microsoft office suite.
Preferred Qualifications:
Associates degree
2 years of call center experience involving customer service tech support and knowledge of credit card processing
Working knowledge of Point of Service (POS) equipment installation and operation
Bilingual (English/Spanish) is beneficial
Ability to present complex technical information to a non-technical audience
Compelling and articulate speaker in a variety of settings
Expert problem-solver who completes quality work on time
Possesses excellent organizational skills and is comfortable communicating with internal and external customers via email
Understands technology and can grasp challenging technical issues
Dependable and remains flexible to support schedule changes to meet business needs and goals
Internal candidates must be meeting or exceeding all current departmental standards
Additional Basic Qualifications:
Must be 18 years of age or older
Benefits
In line with our commitment to employee wellbeing our total rewards benefits package is designed to support the physical financial and emotional health of our employees tailored to meet their unique and evolving needs. Our approach considers our employees whole selves ensuring they can thrive both in and outside of work. Here are some of the benefits we offer which may vary based on role location or hours worked:
Healthcare (Medical Dental Vision)
Paid Time Off Volunteer Time Off and Holidays
Employer-Matched Retirement Plan
Employee Stock Purchase Plan
Short-Term and Long-Term Disability
Infertility Treatment Adoption and Surrogacy Assistance
Tuition Reimbursement
These benefits are designed to enhance the health protect the financial security and provide peace of mind to our employees and their families.
Deluxe Corporation is an Equal Employment Opportunity employer:
All qualified applicants will receive consideration for employment without regard to race color creed religion disability sex age ethnic or national origin marital status sexual orientation gender identity or presentation pregnancy genetics veteran status or any other status protected by state or federal law.
Please view the electronic EEO is the Law Poster which serves to inform you of your equal employment opportunity protections as part of the application process.
Reasonable Accommodation for Job Seekers with a Disability: If you require reasonable accommodation in completing this application interviewing completing any pre-employment testing or otherwise participating in the employee selection process please direct your inquiries to .
Required Experience:
Unclear Seniority
Employment Type
Full-Time
