Regional Director - Arizona (General Manager)
Regional Director - Arizona (General Manager)
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Job Description
Job Details
Description
Mission:
At ACES we are committed to transforming lives through compassionate evidence-based autism services. The Regional Director plays a critical leadership role responsible for leading all clinical and operational functions across Arizona. Acting as the general manager of the region this leader drives strategy owns financial performance (including P&L) partners on growth strategy and referral source relationship management and ensures excellence in care delivery team culture and client outcomes.
Position Summary
The Regional Director is a senior operational leader with full accountability for the performance of ACES Arizona region. This role combines strategic oversight with hands-on executiondriving results through financial management clinical partnership operational excellence and team leadership.
With a deep understanding of multi-site healthcare delivery the Regional Director transforms data into action cultivates a high-performance culture and ensures alignment with enterprise goals. This role is ideal for a dynamic mission-driven leader with the ability to run a region with the ownership mindset of a general manager.
Key Responsibilities
Operational & Financial Leadership
- Oversee all business operations for Arizona ensuring quality compliance and client satisfaction across multiple service delivery locations.
- Own full regional P&L and performance against key financial and operational metrics.
- Align regional planning with enterprise strategy to drive growth margin and service expansion.
- Optimize staffing models resource utilization and clinical access through proactive data analysis and structured decision-making.
- Own strategy around denovo centers expansion and relocations.
- Partner with client acquisition on referral source relationship development and management.
Clinical Partnership & Service Delivery
- Partner with clinical leaders to ensure high-quality ABA services that are client-centered and outcomes-driven.
- Support fulfillment of prescribed service hours center-based engagement and comprehensive care planning.
- Promote clinical consistency and excellence across all service lines and sites.
Team Leadership & Development
- Lead coach and develop a diverse team of operational and clinical leaders.
- Foster a culture of accountability collaboration and continuous improvement.
- Build internal leadership pipelines and ensure high engagement and retention across the region.
Strategic Collaboration & Reporting
- Serve as a key thought partner to the Senior Vice President helping shape and execute strategic initiatives across the state.
- Provide actionable reports on KPI performance and offer recommendations to drive improvements.
- Collaborate cross-functionally with departments such as Talent Finance Clinical and Compliance to ensure alignment and performance.
Performance & KPI Accountability
The Regional Director is expected to drive results aligned to ACES Purpose and Growth Potential Plan (PGP) including:
- Number of BIs and Supervisors in service
- Prescription fulfillment rates
- Hours delivered per client per BI and per BCBA
- New client growth with comprehensive authorizations
- Center-based engagement and daily hours served
They are also expected to drive core financial and business metrics including:
- Denovo path to center profitability
- Gross margin
- Revenue optimization
Qualifications
Leadership Expectations
The Regional Director exemplifies ACES values and leadership culture including:
- Operating with a business owners mindset
- Leading with purpose compassion and urgency
- Driving execution through structure data and accountability
- Building future leaders while developing high-performing teams
- Collaborating cross-functionally and embracing feedback for improvement
Qualifications
- Bachelors degree in Business Healthcare Administration Psychology or related field (Masters or BCBA preferred)
- Minimum 5 years in healthcare or ABA operations including 2 years of multi-site leadership experience
- If no ABA experience willingness to build deep knowledge around clinical and operational models
- Proven ability to lead multi-site operations and manage P&L accountability
- Strong command of data-driven decision-making and strategic planning
- Excellent communication leadership and stakeholder engagement skills
- Willingness to travel throughout the region as needed RDs are expected to spend significant in-person time with their teams
Physical Requirements
- Ability to sit type and view computer screens for extended periods
- Ability to lift/move up to 10 pounds occasionally
Why ACES
As a Regional Director at ACES youll have the opportunity to lead with purpose drive sustainable growth and make a meaningful difference for children and families across Arizona. This is your chance to manage a region as your ownsupported by a mission-driven organization and empowered to deliver real impact.
Required Experience:
Director
Employment Type
Unclear
