Customer Experience Specialist
Customer Experience Specialist
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Not Disclosed
Salary Not Disclosed
1 Vacancy
Job Description
Experience is not required -just the desire to want to start a career in a very rewarding profession.
What team members love about working at Bill Harris Dealerships:
- Family atmosphere -family comes first
- Team members are treated as valued individual contributors to the organization
- Open door policy (free to talk to owners and management at any time)
- Great earning potential
- Wage: $16/hr plus overtime andperformance bonus
- Medical Dental and Vision Insurance
- Employer Paid Life Insurance
- Retirement Savings Plan
- Paid Time Off
- Paid Holidays
- Paid Training
- Paid Uniforms
- Employee Discounts on Vehicle Purchases Parts and Services
- Answer all incoming phone calls according to script and schedule a sales appointment.
- Making outbound calls
- Logging all customer comments and notes.
- Scheduling follow-up contact if no appointment is made.
- Contacting customers using scripts to schedule appointments for sales and service..
- Confirming scheduled appointments.
- Adding scheduled appointments to scheduling calendars.
- Rescheduling no-show customer appointments.
- Following up with sales or service department to determine if appointment was kept and the outcome.
- Scheduling future contact as needed.
- Purifying and updating customer changes in database..
- Responding to customer website requests.
- Contacting internet customers via email and phone to schedule an appointment.
- Following up on internet customer emails according to a pre-determined timeline.
- Notifying necessary departments when an appointment is scheduled.
- Assisting with other duties as assigned.
- Ability to meet and exceed monthly goals.
- At least one previous role based in customer service experience preferred
- Excellent teammate with collaborative attitude and eagerness to improve
- Prompt and courteous demeanor
- Positive and hardworking personality
- Strong computer skills
- Valid drivers license
Required Experience:
Unclear Seniority
Employment Type
Full-Time
