Client Support Specialist

Calling all innovators find your future at Fiserv.

Were Fiserv a global leader in Fintech and payments and we move money and information in a way that moves the world. We connect financial institutions corporations merchants and consumers to one another millions of times a day quickly reliably and securely. Any time you swipe your credit card pay through a mobile app or withdraw money from the bank were involved. If you want to make an impact on a global scale come make a difference at Fiserv.

Job Title

What does a successful Client Support Specialist do

As a Client Support Specialist at Fiserv you will serve as the primary point of contact for credit clients. Youll provide operational servicing support and issue resolution for their credit card solutions as well as its complementary products and services. Your role is pivotal in ensuring client satisfaction fostering strong relationships and delivering exceptional client experiences that align with Fiservs commitment to excellence.

What you will do:

• Network and partner with multiple business areas throughout the organization.
• Respond to client-related inquiries and engage appropriate resources for timely resolution as the liaison between client and Fiserv internal partners.
• Bring transparency to stakeholders and escalate issues to leadership as needed.
• Research and resolve client inquiries according to defined processes procedures and within service level timeframes.
• Document the entire lifecycle of inquiries through corrective actions in tracking software.
• Build knowledge articles and education/training resources to accelerate and improve the service experience.
• Contribute to continual improvement initiatives to drive automation efficiency quality and consistency in servicing operations.

What you will need to have:

• High School diploma or equivalent and/or equivalent military experience.
• 3 years of experience in the financial services/banking field interacting with clients.
• 3 years of experience in bankcard/credit card processing.
• 3 years of experience with MS Office Suite.
• 3 years of experience utilizing tracking software for documenting client inquiries.

What would be great to have:

• Bachelors degree preferred.
• 3 years of experience in client/operations support in a fast-paced environment.
• 3 years of experience in conducting training and building educational resources.
• 3 years of experience in automating servicing operations.
• 3 years of experience with continual improvement initiatives.

Important information about this role:

• This role is on-site Monday through Friday that requires flexibility to be on-call one week per month.
• In order to be considered you must be legally authorized to work in the U.S. without need for sponsorship now or in the future.

This role is not eligible to be performed in Colorado California District of Columbia Hawaii Illinois Maryland Minnesota New Jersey New York Nevada Rhode Island or Washington.

It is unlawful to discriminate against a prospective employee due to the individuals status as a veteran.

Please note that salary ranges provided for this role on external job boards are salary estimates made by outside parties and may not be accurate.

Thank you for considering employment with Fiserv. Please:

• Apply using your legal name
• Complete the step-by-step profile and attach your resume (either is acceptable both are preferable).

Our commitment to Equal Opportunity:

Fiserv is proud to be an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race color religion national origin gender gender identity sexual orientation age disability protected veteran status or any other category protected by law.

If you have a disability and require a reasonable accommodation in completing a job application or otherwise participating in the overall hiring process please contact. Please note our AskHR representatives do not have visibility to your application status. Current associates who require a workplace accommodation should refer to Fiservs Disability Accommodation Policy for additional information.

Note to agencies:

Fiserv does not accept resume submissions from agencies outside of existing do not send resumes to Fiserv associates. Fiserv is not responsible for any fees associated with unsolicited resume submissions.

Warning about fake job posts:

Please be aware of fraudulent job postings that are not affiliated with Fiserv. Fraudulent job postings may be used by cyber criminals to target your personally identifiable information and/or to steal money or financial information. Any communications from a Fiserv representative will come from a legitimate Fiserv email address.