Service Advisor
Service Advisor
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Not Disclosed
Salary Not Disclosed
1 Vacancy
Job Description
HaveFUN Enjoy theCAR BUSINESS MakeMONEY! As a privately owned company no need to focus on anything but adding to a stellar culture and taking care of customers! Elm Creek Auto Group is progressive customer-centric and employee obsessed. All of our stores are very involved in their local Community with a focus on giving back where it matters.
What are some of the benefits your employees receive
- Saturday lunches provided for employees working on the weekend
- Company sponsored holiday events
- 5 day work week
- 401K
- Health Dental and Vision available
- Company paid life insurance
- Company sponsored weight loss program at no additional cost when you enroll in health insurance.
- Use of progressive technology to help with the sales and service process
- Heated shops at various climate sensitive locations
- Cooled shops at various climate sensitive locations
- Oversee service orders and flow of Drive Lane. Ensure that customers receive prompt courteous and effective service.
- Take ownership of the customers experience by carrying out those additional assignments that allow the dealership to leave a positive impression with the customer.
- Provide concierge support for all owner inquiries whether phone or in person to assure the customer does not get mishandled.
- Ensure the daily inventory of technicians time is consistently sold to service customers.
- Distribute work between technicians efficiently.
- Answer technical questions about vehicle problems warranties services and repairs.
- Maintain Customer Happiness scores at or above company standards.
- Assist in diagnosing vehicle problems; order parts and tools as necessary.
- Oversee administration of warranty claims as well as training and supervising of service department.
- Set schedules and assigns tasks to service department employees.
- Reinforces company policies and adheres to company standards.
- Encourages compliance with applicable laws and regulations.
- Maintain good working relationship with factory(s) and foster positive employee relations.
- Collaborate with upper management to make service department hiring and discipline decisions.
- Organized and friendly personality
- Demonstrated ability to manage others
- Time management skills
- Fantastic communication skills with your customers
- Professional well-groomed personal appearance
- Consistent record of service and sales success
- Strong record of positive customer satisfaction results
- Team oriented and self-motivated
- Able to work with little supervision
- Clean driving record and valid drivers license
Required Experience:
Unclear Seniority
Employment Type
Full-Time
