Manager In Training

Job Title - Manager In Training

Location: Grand Rapids Area

Job Summary

JP Management Services LLC is a multi-location Planet Fitness franchisee with 10 locations in west Michigan. JP Management operates on the EOS business model and consistently meeting scorecard goals as set by executive leadership is a requirement for the role. The culture of JP Management Services LLC integrates our core values of Positive Team Environment Integrity Excellence Passion and Having Fun. We seek to hire retain review recognize and promote based on our core values and look for employees who share our core values.

A Manager In Training will become part of one of the fastest growing fitness chains and also a rapidly growing West Michigan Franchise group. They will learn to lead a team that is responsible for club operations and to ensure employee and member satisfaction along with desired financial results. This position is an hourly non-exempt position that reports to the Regional Manager. The position requires most of the work to be performed in person at the assigned location.

Responsibilities and Duties

Essential Duties

• Recruit hire train and develop a high performing staff.
• Provide excellent customer service and create and maintain a welcoming atmosphere for all members prospective members and guests.
• Schedule staff and ensure all shifts are covered.
• Manage key administrative processes including payroll deposits and close downs inventory issues marketing Human Resources and metrics/reporting
• Resolve employee and member issues.
• Manage employee disciplinary/termination activities.
• Ensure a clean and safe facility including equipment locker rooms and interior as well as exterior of the facility.
• Uphold Brand Standards including brand excellence execution (360 cleaning and customer service audits) 30 day app adoption 30 day secondary billing and excelling in meeting and exceeding company metric standards.
• Protects member confidentiality according to the Health Insurance Portability and Accountability Act (HIPAA) and related state and federal laws.
• Perform basic maintenance of club equipment which includes but is not limited to: replacing *overhead light and tanning bulbs signage *ceiling tiles upholstery batteries dispensers; troubleshooting TVs/cable/internet; lubricating exercise equipment; completing simple vacuum repairs; *may require the use of a ladder.

Essential Physical Functions

• Must be able to regularly lift or move at least 25 pounds and occasionally move or lift up to 75 pounds.
• Must be able to effectively communicate both in writing and orally.
• Continual standing moving and walking for several consecutive hours during shift which comprises 80% of daily duties. Remain stationary for approximately 20% of daily duties.
• Available to be on-call for emergencies which may occur at assigned club.
• Continual talking in person or on the phone during shift.
• Able to commute in all weather conditions.

Qualifications and Skills

• High school diploma/GED equivalent required. College degree or equivalent experience preferred.
• Must be 18 year of ageor older.
• Current CPR Certification required; paid for by employer.
• Successful completion of Planet Fitness University (PFU) Learning Pathway or equivalent training.
• Superior customer service skills preferably in the fitness industry.
• Experience working as an Assistant Manager or fitness trainer at a Planet Fitness at least six months experience preferred.
• Basic computer proficiency including but not limited to Data Trak and Google Workplace applications such as Google Office and email.
• Solid supervisory diplomacy and listening skills.
• Hard working enthusiastic and energetic!
• Strong problem resolution skills.
• Minimum one to three years of experience in leading and/ or managing a team preferably in the fitness industry. Leadership/Management experience
• Passion for fitness and motivating employees while creating a culture in line with JP Managements core values.

Salary and Benefits

• Competitive rates between $16.25-$20/hour (based on experience and qualifications)
• Benefits:
  • 401K program with excellent company match
  • Paid holidays and short-term disability
  • Health vision and dental benefits
  • Flexible pay options (On-demand pay and mobile Earned Wage Access)
  • Free Black-Card gym membership
  • Online education enrollment in leadership and executive mentoring program.
  • Ability to participate in national and local educational conferences to network with over 1500 peers throughout the U.S.

Nothing in this job description restricts managements right to assign or reassign duties and responsibilities to this job at any time.

We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race color religion sex sexual orientation gender identity pregnancy national origin disability status age genetic information protected veteran status height weight marital status or any other characteristic protected by law.

JP Management Services LLC is committed to the full inclusion of all qualified individuals. As part of this commitment JP Management Services LLC will ensure that persons with disabilities are provided reasonable accommodations. If a reasonable accommodation is needed to participate in the job application or interview process to perform essential job functions and/or to receive other benefits and privileges of employment please contact Human Resources at

JOIN THE CLUB.

Enhancing peoples lives with an affordable high-quality fitness experience requires a team of inspiring motivated and fun-loving go-getters. As one of the largest and fastest-growing franchisors and operators of fitness centers in the United States Planet Fitness is just getting warmed up. Were continuously seeking top talent to join us in cultivating the Judgement Free Zone and shaping the future of our brand. With more than 2000 locations in all 50 states the District of Columbia Puerto Rico Canada the Dominican Republic Panama Mexico and Australia theres plenty of opportunity on our Planet and we are always looking for talented individuals to join our team!

Our member mission says it best: our product is a tool a means to an end; not a brand name or a mold maker but a tool that can be used by anyone. To use our product members need to feel inspired and motivated. Thats where you come in. If youre looking for a place where you can make a difference in a customers life youve found it. Come to add your mojo to the Judgement Free Zone but stay for the feeling that youre making a difference on our Planet.