IT Cinema Hardware Technician I
IT Cinema Hardware Technician I
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Salary Not Disclosed
1 Vacancy
Job Description
What is the job
Do you love solving hands-on technical problems and keeping systems running smoothly Are you energized by the idea of supporting the behind-the-scenes tech that powers unforgettable movie experiences
As our IT Cinema Hardware Technician I youll be at the heart of our support operationsrepairing maintaining and deploying cinema hardware across locations. Reporting into our Hardware Depot team youll work closely with other IT groups to ensure our cinema equipmentfrom POS systems to back-office techruns flawlessly.
Whether its troubleshooting issues testing new devices or collaborating with vendors your work helps bring the magic of cinema to lifeone screen one system one guest at a time.
What will you be doing
- You will provide cinema equipment support and fulfilment services from the IT Hardware Depot for cinemas through service desk casesincluding day-to-day troubleshooting shipping and receiving equipment assisting in the development testing and deployment of products and supporting broader IT projects.
- You will collaborate with other IT groups to ensure ongoing operation and maintenance of Regals cinema infrastructure assisting with incident management and root cause analysis to ensure smooth ongoing operations.
- You will contribute to vendor relationships by ensuring compliance with defined SLAs SOWs contract terms and schedules while also monitoring equipment status warranty coverage and performance metrics to identify areas for improvement.
About you
- You will have experience supporting organization infrastructure ideally working with multiple remote locations.
- You will be disciplined in managing high volume detailed processes all while delivering excellent customer service.
- You are comfortable problem solving and working with a team to find solutions.
- You have tactile experience working with current and planned technologies.
- You will be a great fit if our values resonate with you: We Create We Perform We Inspire.
About Regal
Regal Cinemas where movie magic meets unforgettable experiences!
At Regal Cinemas part of Regal Cineworld each day is a celebration of everything film and entertainment. From the first popcorn crunch to the closing credits were all about creating moments that spark joy laughter and a little bit of movie magic.
With over 9000 screens across 751 locations in 10 countries including Cineworld Picturehouse Cinema City Yes Planet and Regal Cinemas right here in the US - we bring the joy of movies to millions.
Based out of our buzzing Theatre Support Office in Knoxville Tennessee we offer a variety of roles with a mix of hybrid field-based or remote working options depending on the role.
What really makes Regal shine Our people. Were passionate about supporting your growth and helping you carve out your dream career within the Regal Cineworld family. Fancy joining us on this epic film adventure Dive into the Regal stories and see what lifes like behind the scenes of the big screen!
Read more about the Regal culture here Regal Careers
Our Benefits
- Discretionary annual bonus
- Free movie passes and discounted concessions at any Regal location
- Paid vacation time and sick leave to support a healthy work-life balance
- Eligibility to participate in our 401(k) retirement plan with company match after age 21 and six months of service
- Summer half-day Fridays during the summer season
- Medical and prescription coverage with company contributions toward the cost
- Company-paid life insurance and disability insurance at no cost to employees
- Dental vision and supplemental life insurance options available for employees and their dependents
- Additional coverage options including accident critical illness and hospital indemnity insurance
Inclusion & Belonging
At Regal Cineworld we believe our strength comes from the diversity of our people. We are committed to fostering a workplace where everyone feels valued respected and empowered to bring their authentic selves to work. Our commitment to inclusion and belonging embraces all aspects of identity including gender ethnicity age disability sexual orientation religion and background.
We take pride in creating an environment where differences are celebrated and everyone has equal opportunities to succeed. Our hiring process is designed to be fair and accessible welcoming applicants from all backgrounds. If you need any accommodations during the hiring process or in the workplace to support your needs please contact the Talent team.
Do you feel like you dont have all the experience listed but would love to explore a career at Regal Please still contact . We understand that confidence gaps and imposter syndrome can get in the way of meeting incredible candidates and we wouldnt want this to prevent us from meeting you.
Required Experience:
IC
Employment Type
Full-Time
