Member Services Representative
Member Services Representative
Posted on :
07-08-2025
Employer Active
1 Vacancy
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Hourly Salary
$ 13 - 13
Vacancy
1 Vacancy
Posted on :
07-08-2025
Job Description
Job Summary -Member Services Representative
Location: 2807 Lake Michigan Drive Grand Rapids MI
JP Management Services LLC is a multi-location Planet Fitness franchisee with nine locations in west Michigan. The culture of JP Management Services LLC integrates our core values of Positive Team Environment Integrity Excellence Passion and Having Fun. We seek to hire retain review recognize and promote based on our core values and look for employees who share our core values.
Reporting to the Club Manager the Member Services Representative will be responsible for creating a positive member experience by providing a superior level of customer service to Planet Fitness members prospective members and guests. The member service representative is the first point of contact for all membership-related questions requests and concerns. The member service representatives responsibilities include answering and directing phone calls assisting with membership related issues cleaning resolving complaints and processing transactions. This position is a non-exempt hourly position and all job duties will be performed in person at the assigned location.
Responsibilities and Duties
Essential Duties
JP Management Services LLC is a multi-location Planet Fitness franchisee with nine locations in west Michigan. The culture of JP Management Services LLC integrates our core values of Positive Team Environment Integrity Excellence Passion and Having Fun. We seek to hire retain review recognize and promote based on our core values and look for employees who share our core values.
Reporting to the Club Manager the Member Services Representative will be responsible for creating a positive member experience by providing a superior level of customer service to Planet Fitness members prospective members and guests. The member service representative is the first point of contact for all membership-related questions requests and concerns. The member service representatives responsibilities include answering and directing phone calls assisting with membership related issues cleaning resolving complaints and processing transactions. This position is a non-exempt hourly position and all job duties will be performed in person at the assigned location.
Responsibilities and Duties
Essential Duties
- Greet members prospective members and guests providing exceptional customer service.
- Handle all front desk related activities including:
- Answer phones in a friendly manner and assist callers with a variety of questions.
- Check members into the system.
- New member sign-up.
- Take prospective members on tours.
- facilitate needed updates to members accounts.
- Respond to member questions and concerns in a timely and professional manner and elevate to Assistant Manager or Manager as needed.
- Assist in maintaining the neatness and cleanliness of the club including deep cleaning of locker rooms equipment gym floors and black card amenities.
- Protects member confidentiality according to the Health Insurance Portability and Accountability Act (HIPAA) and related state and federal laws.
Essential Physical Requirements
- Requires long periods of continual standing and moving during the entire shift.
- Continual talking in person or on the phone during shift.
- Must be able to occasionally lift up to 75 lbs with frequent moving of at least 25 pounds.
- Must be able to wear backpack vacuum weighing up to 15 pounds.
- On a daily basis must be able to utilize various cleaning implements involved in vacuuming mopping picking up large items and similar projects which includes handling toxic cleaning chemicals using acceptable safe practices.
Qualifications and Skills
- High School diploma/GED equivalent required.
- Must be 18 years of age or older.
- Customer service background preferred.
- Basic computer software proficiency required. Familiarity with DataTrak or similar software preferred.
- A passion for fitness and health.
- Upbeat and positive attitude!
- Punctuality and reliability is a must.
- Exceptional customer service skills; able to interact in a positive and professional way with members and co-workers exceeding the members expectations.
- Strong listener with the ability to empathize and problem solve.
- Demonstrate diplomacy in all interactions while using appropriate behavior and language.
- Able to commute in all weather conditions.
Salary and Benefits
- Competitive wage of $13-$13.5/hour plus $2 shift premium between the hours of 10pm-7am.
- Benefits we provide to eligible employees:
- 401k program with excellent company match.
- Perfect attendance incentive equal to total hours worked each paycheck
- Generous paid time off PMLA and short-term disability.
- Health Vision and Dental benefits.
- Flexible pay options (On-Demand Pay a mobile earned wage access system through Paycor)
- Free Black Card membership.
Nothing in this job description restricts managements right to assign or reassign duties and responsibilities to this job at any time.
We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race color religion sex sexual orientation gender identity pregnancy national origin disability status age genetic information protected veteran status height weight marital status or any other characteristic protected by law.
JP Management Services LLC is committed to the full inclusion of all qualified individuals. As part of this commitment JP Management Services LLC will ensure that persons with disabilities are provided reasonable accommodations. If a reasonable accommodation is needed to participate in the job application or interview process to perform essential job functions and/or to receive other benefits and privileges of employment please contact Human Resources at
JOIN THE CLUB.
Enhancing peoples lives with an affordable high-quality fitness experience requires a team of inspiring motivated and fun-loving go-getters. As one of the largest and fastest-growing franchisors and operators of fitness centers in the United States Planet Fitness is just getting warmed up. Were continuously seeking top talent to join us in cultivating the Judgement Free Zone and shaping the future of our brand. With more than 2000 locations in all 50 states the District of Columbia Puerto Rico Canada the Dominican Republic Panama Mexico and Australia theres plenty of opportunity on our Planet and we are always looking for talented individuals to join our team!
Our member mission says it best: our product is a tool a means to an end; not a brand name or a mold maker but a tool that can be used by anyone. To use our product members need to feel inspired and motivated. Thats where you come in. If youre looking for a place where you can make a difference in a customers life youve found it. Come to add your mojo to the Judgement Free Zone but stay for the feeling that youre making a difference on our Planet.
JP Management Services LLC is committed to the full inclusion of all qualified individuals. As part of this commitment JP Management Services LLC will ensure that persons with disabilities are provided reasonable accommodations. If a reasonable accommodation is needed to participate in the job application or interview process to perform essential job functions and/or to receive other benefits and privileges of employment please contact Human Resources at
JOIN THE CLUB.
Enhancing peoples lives with an affordable high-quality fitness experience requires a team of inspiring motivated and fun-loving go-getters. As one of the largest and fastest-growing franchisors and operators of fitness centers in the United States Planet Fitness is just getting warmed up. Were continuously seeking top talent to join us in cultivating the Judgement Free Zone and shaping the future of our brand. With more than 2000 locations in all 50 states the District of Columbia Puerto Rico Canada the Dominican Republic Panama Mexico and Australia theres plenty of opportunity on our Planet and we are always looking for talented individuals to join our team!
Our member mission says it best: our product is a tool a means to an end; not a brand name or a mold maker but a tool that can be used by anyone. To use our product members need to feel inspired and motivated. Thats where you come in. If youre looking for a place where you can make a difference in a customers life youve found it. Come to add your mojo to the Judgement Free Zone but stay for the feeling that youre making a difference on our Planet.
Required Experience:
Unclear Seniority
Employment Type
Hourly
Key Skills
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