Contact Center Tools Project Support Manager
Contact Center Tools Project Support Manager
Posted on :
07-08-2025
Employer Active
1 Vacancy
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Job Description
This role requires managerial program management project management and technical expertise. Youll advise on tool release schedules and scope coordinate change management and readiness activities establish best practices for release management change management and readiness partner with AppleCare Support Operations to improve issue escalation and resolution and collaborate with teams across AppleCare IS&T and other Apple teams to align projects to timelines or adjust schedules for organizational needs. We seek a highly motivated individual with experience in development operations or software development lifecycle management. Youll quickly grasp technical concepts adapt to change and bridge business units. Lead a high-performing team of program owners and project managers across diverse projects.
- BA or BS degree
- 8 years of project management experience with at least 2 years focused on development operations or software development lifecycle management
- 2 years of people management experience
- Skilled in translating technical concepts for non-technical audiences
- Demonstrated success leading large cross-functional teams within contact centers or support organizations focusing on DevOps Readiness Change Management or software development lifecycle management
- Effective communicator conveying complex information globally and synthesizing insights for senior leadership
- Expertise in using data to drive actionable insights
- Self-starter with a focus on innovation integrity and attention to detail
- Strong organizational and documentation abilities
- Creative problem-solver comfortable navigating ambiguity
- Proficient in system implementation and development life cycles
- MS degree or MBA
- Experience crafting process flows and optimization models
- Ability to build and maintain strong cross-functional relationships
- Skilled facilitator for brainstorming requirements gathering and design thinking sessions with end users
- Vendor management experience including relationship building forecasting purchase orders/invoicing and contract management/negotiation
At Apple base pay is one part of our total compensation package and is determined within a range. This provides the opportunity to progress as you grow and develop within a role. The base pay range for this role is between $135000 and $202600 and your base pay will depend on your skills qualifications experience and location.
Apple employees also have the opportunity to become an Apple shareholder through participation in Apples discretionary employee stock programs. Apple employees are eligible for discretionary restricted stock unit awards and can purchase Apple stock at a discount if voluntarily participating in Apples Employee Stock Purchase Plan. Youll also receive benefits including: Comprehensive medical and dental coverage retirement benefits a range of discounted products and free services and for formal education related to advancing your career at Apple reimbursement for certain educational expenses including tuition. Additionally this role might be eligible for discretionary bonuses or commission payments as well as relocation. Learn more about Apple Benefits.
Note: Apple benefit compensation and employee stock programs are subject to eligibility requirements and other terms of the applicable plan or program.
Apple employees also have the opportunity to become an Apple shareholder through participation in Apples discretionary employee stock programs. Apple employees are eligible for discretionary restricted stock unit awards and can purchase Apple stock at a discount if voluntarily participating in Apples Employee Stock Purchase Plan. Youll also receive benefits including: Comprehensive medical and dental coverage retirement benefits a range of discounted products and free services and for formal education related to advancing your career at Apple reimbursement for certain educational expenses including tuition. Additionally this role might be eligible for discretionary bonuses or commission payments as well as relocation. Learn more about Apple Benefits.
Note: Apple benefit compensation and employee stock programs are subject to eligibility requirements and other terms of the applicable plan or program.
Required Experience:
Manager
Employment Type
Contract
Key Skills
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