Spa Receptionist
Spa Receptionist
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Job Description
About Us:
Gurneys Resorts & Seawater Spa is a premier luxury destination offering unparalleled oceanfront experiences in Montauk. Our mission is to create a unique effortlessly elegant experience for our guests.
Job Summary:
The Spa Coordinator is responsible for providing exceptional service to guests and ensuring smooth daily operations within the spa. This role includes managing reservations greeting guests assisting with retail sales and supporting spa staff to create a welcoming and relaxing environment.
Key Responsibilities:
- Greet and check in/out spa guests with warmth and professionalism.
- Manage spa reservations via phone email and booking software.
- Provide detailed information about spa services treatments and products.
- Up sell spa treatments and retail products to maximize revenue.
- Maintain a clean organized and welcoming front desk and reception area.
- Coordinate with therapists and attendants to ensure timely guest service.
- Process payments accurately and manage cash handling procedures.
- Assist with inventory management and restocking retail displays.
- Handle guest inquiries requests and concerns promptly and professionally.
- Uphold spa policies and procedures to ensure guest safety and satisfaction.
- Support daily operational tasks and special projects as assigned by management.
Qualifications:
- High school diploma or equivalent; college degree preferred.
- Previous experience in hospitality spa or wellness environments is a plus.
- Excellent communication and customer service skills.
- Proficient in Microsoft Office and spa booking software (experience with OPERA or similar systems preferred).
- Strong organizational skills and attention to detail.
- Ability to multitask and work in a fast-paced environment.
- Flexible availability including evenings weekends and holidays.
Physical Requirements:
- Ability to stand and walk for extended periods.
- Ability to lift and carry up to 25 pounds.
- Manual dexterity for handling retail products and operating computer systems.
- Comfortable working in a spa environment with exposure to heat humidity and aromatherapy scents
Pay Range and Compensation Package:
- $20.00-$20.00 per hour
- Guaranteed commissions
- Comprehensive health dental and vision insurance for full-time year-round employees.
- Paid time off.
- Employee discounts on accommodations dining and spa services.
- Opportunities for professional development and career growth.
Equal Opportunity Employment Statement:
Gurneys Montauk Resort & Seawater Spa is an Equal Opportunity Employer. We do not discriminate based on race color sex sexual orientation gender identity national origin age disability or any other protected status.
We are committed to fair and equitable pay practices and the salary we present for this position is provided in good faith reflecting the expected duties responsibilities and required qualifications.
Employment Type
Full-Time
