Service Drive Porter
Service Drive Porter
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Job Description
Service Drive Porter Job Description
Position Summary:
Service Drive Porter is responsible for ensuring the smooth flow of vehicles through the service department by assisting service advisors technicians and customers. This role plays a key part in delivering excellent customer service and maintaining a clean organized service drive. Looking for a energetic person that will be comfortable interacting with guest and have the utmost respect for the guests vehicle .
Key Responsibilities:
Customer Interaction:
Greet customers promptly and courteously in the service drive.
Assist with opening vehicle doors and helping customers in and out especially elderly or disabled guests.
Guide customers to the service advisor or waiting area.
Retrieve vehicles for customers after service is completed.
Vehicle Handling:
Safely move customer vehicles to and from the service lane parking area and technician bays.
Park and retrieve vehicles in a timely and orderly manner.
Maintain a secure key system for customer and inventory vehicles.
Perform basic vehicle checks (e.g. fuel level battery status tire condition) if required.
Cleanliness & Organization:
Keep the service drive customer lounge and porter stations clean and organized at all times.
Wash and vacuum customer vehicles as requested (often included with service).
Remove trash debris and clutter from customer vehicles when authorized.
Support Duties:
Assist with loaner vehicle coordination and returns.
Shuttle customers to/from home work or nearby locations when needed.
Deliver parts or paperwork between departments or locations as requested.
Report vehicle damage or safety concerns to supervisors immediately.
Administrative & Miscellaneous:
Help service advisors with pre-checks or photos for inspection processes.
Tag vehicles with proper information (name RO number etc.).
Help maintain inventory of service supplies (e.g. car wash soap towels floor mats).
Follow dealership and OSHA safety procedures.
Qualifications:
Valid drivers license and clean driving record.
Ability to drive manual and automatic transmissions.
Professional appearance and strong communication skills.
Ability to multitask and work in a fast-paced environment.
Willingness to work outdoors in various weather conditions.
Working Conditions:
Fast-paced environment with frequent movement between service lanes parking lots and indoor/outdoor locations.
Typically full-time; some weekend or evening availability may be required.
Employment Type
Full-Time
