Sr. Student Services Specialist
Sr. Student Services Specialist
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1 Vacancy
Job Description
Required Attachments
Documents required for this position are listed under the Required Attachments section of this job listing. You will be required to upload and attach these documents in the application process.
The Department of Political Sciences is seeking an outstanding customer service oriented and collaborative individual to join our team. The Sr. Student Services Specialist position serves as the primary point of contact in the Office of the Department of Political Science providing professional administrative support and supporting the Chairperson Graduate Liaison faculty staff and students in their duties. This position is responsible for helping with graduate admissions as well as student progress toward degree completion retention and graduation.
Office Duties:
- Open office by 8:00 a.m. and close office at 5 p.m.
- Answer the office main line and route telephone calls
- Greet and direct visitors to the appropriate person or office
- Receive and distribute mail and deliveries
- Respond to communications via phone and email promptly.
Essential Duties:
- Performs office duties and coordination in support of student programs or services.
- Conducts the graduate admissions process with assistance from the Graduate Liaison as needed.
- Maintains files indicating student progress letters of recommendations transcripts etc. as required.
- Interfaces with OU Student Services Admissions the Graduate College and other offices in matters concerning grades transcripts and student status.
- Assists in student recruiting activities.
- Maintains office files that may be confidential such as student admissions and enrollment information and other student records.
- Monitors student progress towards degree completion.
- Communicates information regarding academic programs policies and procedures based on students individual needs.
- Assists the Chair and Graduate Liaison in processing academic forms including Veteran Student forms and petitions.
- Conducts graduation checks and degree clearances.
- Assists faculty with the End of Program Assessment process.
Other Duties:
- Coordinates monthly faculty meetings (1/month during academic year) and records/processes/distributes meeting minutes for faculty meetings
- Creates and maintains spreadsheets and databases as deemed appropriate
- Assists with coordinates and carries out special event/project planning for the department
- Collects and maintains departmental files (eg current and previous Course Syllabi program administration etc.)
- Assists with the Department recruiting initiatives
- Performs other duties as assigned
Travel:The Sr. Student Services Specialist will be required to run local errands occasionally. Other travel is infrequent.
Required Education and Experience:High School diploma or GED AND:
18 months of office supervision/management or student services.
Skills:
- Knowledge of office procedures
- Keen sense of customer service and serving others
- Excellent interpersonal skills
- Ability to speak read and write clear concise English
- Ability to communicate verbally and in writing and build rapport quickly with students faculty and staff
- Ability to accurately read and understand written materials and instructions
- Demonstrates ability to learn interpret and articulate complex policies and procedures.
- Willingness to work independently collaboratively and under supervision
- Must be detail-oriented for accuracy of data and information
- Ability to multitask organize and be self-motivated
- Ability to complete tasks promptly
- Committed to maintaining confidentiality and securing sensitive information
- General office skills such as phone copying faxing filing and handling mail
- Knowledge of Microsoft Office Suite (Outlook Excel and Word)
Certifications:
None
Working Conditions:
- Physical:
- Must be able to physically be in an office operating periodically independently and with other individuals.
- Must be able to sit for extended periods doing work on a computer and via the telephone.
- Must be able to communicate effectively and listen.
- Must be able to engage in repetitive motions.
- Must be able to physically be in an office operating periodically independently and with other individuals.
- Environmental:
- Standard office environment.
- Frequent exposure to pressure caused by deadlines and busy periods.
- Requires contact with other departments and university officials.
- Standard office environment.
Departmental Preferences:
- Bachelors degree or equivalent combination of education and job-related experience
- Experience working in an office environment
- Experience in higher education
- Knowledge of OU
Special Instructions:If you are selected as a final candidate for this position you will be subject to The University of Oklahoma Norman Campus Tuberculosis Testing policy. To view the policy visit You Belong at the University of Oklahoma:The University of Oklahoma values our communitys unique talents perspectives and experiences. At OU we aspire to harness our innovation creativity and collaboration for the advancement of people everywhere. You Belong Here!
Equal Employment Opportunity Statement:The University in compliance with all applicable federal and state laws and regulations does not discriminate based on race color national origin sex sexual orientation marital status genetic information gender identity/expression (consistent with applicable law) age (40 or older) religion disability political beliefs or status as a veteran in any of its policies practices or procedures. This includes but is not limited to admissions employment housing financial aid and educational services.
Required Experience:
Senior IC
Employment Type
Full-Time
