Staff Product Designer, Growth & Commerce
Staff Product Designer, Growth & Commerce
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1 Vacancy
Job Description
About Gusto
Gusto is a modern online people platform that helps small businesses take care of their teams. On top of full-service payroll Gusto offers health insurance 401(k)s expert HR and team management tools. Today Gusto offices in Denver San Francisco and New York serve more than 400000 businesses nationwide.
Our mission is to create a world where work empowers a better life and it starts right here at Gusto. Thats why were committed to building a collaborative and inclusive workplace both physically and virtually. Learn more about our Total Rewards philosophy.
About the Role: As a Staff Product Designer focused on Growth & Commerce youll take on a first-of-its-kind role at Commercereimagining both the internal and customer-facing experiences that power how we bill invoice price package and sell our products. Youll lead the design of dynamic pricing and billing surfaces across the end-to-end customer journey while also building critical internal tools that empower Gusto teams to move faster and deliver better customer outcomes.
Youll bring deep experience in systems thinking UX/UI design interaction design and service design to unify these complex surfaces into scalable cohesive and elegant experiences. Your work will be foundational to how Gusto presents value to customers and how our internal teams support that experience behind the scenes.
About the Team: Gustos Growth team is dedicated to helping customers discover adopt and expand into the Gusto ecosystem in meaningful ways. Youll be joining a collaborative cross-functional team of designers engineers PMs data scientists and key business partners who care deeply about customer experienceand who operate at the intersection of product-led growth marketing and this role youll work closely with partners across Growth & Commerce Sales Marketing and BizTech while serving as the lead designer across several interrelated surfaces and systems.
Heres what youll do day-to-day:
- Design dynamic pricing and packaging displays that span the funnelfrom acquisition through activation and billingensuring customers can easily understand and select the right plan or add-on for their needs.
- Lead the redesign of Gustos invoicing and billing surfaces improving clarity reducing cognitive load and setting a scalable foundation for future plan and pricing evolution.
- Build and improve internal tools such as the Promo Engine Product Catalog and Billing Platform to enable self-service for internal teams across Growth Marketing Accounting and Sales.
- Improve existing tools and workflows in Gustos internal platforms that enable better efficiency and outcomes for our Expansion Sales team.
- Drive holistic service design connecting the dots between how internal teams support customer decisions and how customers experience pricing and billing throughout their journey.
- Collaborate deeply with cross-functional partners to align on strategy lead workshops and co-create end-to-end solutions across multiple surfaces.
- Create scalable consistent patterns by working with and contributing to Gustos design system to ensure alignment across internal and external experiences.
- Use a mix of data and qualitative insights to validate decisions inform tradeoffs and refine designs over time through iteration.
Heres what were looking for:
- 8 years of product design experience with a strong portfolio of systems-level design internal tooling and customer-facing product surfaces.
- Experience working on complex data-rich productsparticularly in B2B SaaS environments with interconnected product offerings.
- Demonstrated success in designing for both internal users and external customers and the ability to balance their competing needs.
- Fluency in UX best practices UI design interaction design and accessibility standards.
- Strong service design capabilities and a proven ability to map and simplify complex systems across touchpoints and orgs.
- Excellent collaboration and communication skills with the ability to lead through influence and align cross-functional teams.
- Comfort leading ambiguous 0-to-1 work and building long-term vision while executing toward near-term milestones.
- Experience using tools like Figma Amplitude and FullStoryand in leveraging mixed-methods research to inform design.
- Passion for empowering internal teams and improving the quality of internal systems through intuitive scalable design.
Nice to haves:
- Familiarity with Salesforce or internal admin tool design.
- Experience with pricing packaging billing or financial systems.
- Background in growth experimentation or performance-driven design.
- Experience working with or supporting Sales BizOps or Customer Support functions.
At Gusto we strive to provide rewards that empower employees to achieve their financial and personal goals. We offer competitive compensation packages with a strong emphasis on equity based compensation (ownership in Gusto). To learn more about Gustos compensation philosophy and benefits offerings please view our Total Rewards Approach page.
Our cash compensation range for this role is $146000/yr to $183000/yr in Denver & most remote locations and $177000/yr to $222000/yr in San Francisco Seattle & New York. Final offer amounts are determined by multiple factors including candidate experience and expertise and may vary from the amounts listed above.
Gusto has physical office spaces in Denver San Francisco and New York City. Employees who are based in those locations will be expected to work from the office on designated days approximately 2-3 days per week (or more depending on role). The same office expectations apply to all Symmetry roles Gustos subsidiary whose physical office is in Scottsdale.
Note: The San Francisco office expectations encompass both the San Francisco and San Jose metro areas.
When approved to work from a location other than a Gusto office a secure reliable and consistent internet connection is required.
Our customers come from all walks of life and so do we. We hire great people from a wide variety of backgrounds not just because its the right thing to do but because it makes our company stronger. If you share our values and our enthusiasm for small businesses you will find a home at Gusto.
Gusto is proud to be an equal opportunity employer. We do not discriminate in hiring or any employment decision based on race color religion national origin age sex (including pregnancy childbirth or related medical conditions) marital status ancestry physical or mental disability genetic information veteran status gender identity or expression sexual orientation or other applicable legally protected characteristic. Gusto considers qualified applicants with criminal histories consistent with applicable federal state and local law. Gusto is also committed to providing reasonable accommodations for qualified individuals with disabilities and disabled veterans in our job application procedures. We want to see our candidates perform to the best of their ability. If you require a medical or religious accommodation at any time throughout your candidate journey please fill out this form and a member of our team will get in touch with you.
Gusto takes security and protection of your personal information very seriously. Please review our Fraudulent Activity Disclaimer.
Personal information collected and processed as part of your Gusto application will be subject toGustos Applicant Privacy Notice.
Required Experience:
Staff IC
Employment Type
Full-Time
