Guest Experience Attendant

This posting is for multiple hourly position

Do you enjoy working with the public and providing high quality customer service We are seeking a Guest Experience Attendant to join Strathcona County at Festival Place.

The Guest Experience Attendants primary role is to interact with guests to provide high quality customer service including set-up and take down for rentals and events greeting program participants and audiences serving beverages and snacks and ensure that our guests have an enjoyable experience. This role requires accurate cash transactions maintenance of inventory maintenance of a clean and organized bar area and moderate to heavy lifting and arranging for set ups.

Key Responsibilities:

• Supervise the safe and orderly conduct of facility guests and volunteers to ensure a safe and enjoyable experience. Address patron concerns in a positive and polite manner
• Scan tickets and assist audience members to their seats
• Greet audience rental guests and program participants
• Room set up and take down
• Using problem solving skills and a team approach to troubleshoot situations with guests and peers
• Maintain cleanliness and organization of the facility including the bar area washing glassware and cleaning surfaces
• Serve food or snacks alcoholic and non-alcoholic beverages
• Provide excellent customer service by engaging with guests taking orders and delivering drinks promptly
• Handle cash debit and credit transactions accurately including processing payments and providing change
• Monitor inventory levels of liquor beer wine food and supplies; assist with ordering as needed
• Adhere to all food safety and alcohol service regulations to ensure compliance with AGLC and AHS standards
• Record and balance beverage sales
• Monitor audiences rental groups and program participants to ensure their needs are met and safety is not compromised
• Monitor building condition to ensure a safe experience for guests
• Maintain professionalism by keeping a clean presentable appearance following the uniform guidelines and using good communication skills while being prompt and prepared for scheduled shifts

• Responding to unpredictable or volatile situations including first aid building emergencies hostile or aggressive individuals in a way that de-escalates the situation. Act as first responders in a first aid or emergency situation

Qualifications and Skills:

• High School Diploma with 1 year-related customer service experience
• Valid ProServe certificate is required and must be obtained before your first shift
• Valid ProTect certificate is an asset
• Cash handling experience is an asset
• Familiarity with food handling and service regulations is an asset
• Previous experience in bartending or food service is preferred but not required; training will be provided
• A team player and self-starter; ability to perform tasks as assigned but also recognize opportunities to contribute to the teams overall success
• Strong interpersonal and written communication skills including excellent customer service and public relations.
• Ability to visually monitor a large area with several patrons

Conditions of Employment

• Submission of a satisfactory Criminal Record and Vulnerable Sector Check

Who We Are:

Strathcona County is a specialized municipality located in the heart of Alberta. Our vision is to become Canadas most livable community where our workplace culture and identity are supported by our people plan and values of integrity respect safety fairness and cooperation.

Why Join Strathcona County:

• Competitive salary and benefits package which includes:

  • Health and wellness spending account

  • Employee and family assistance program

• Commitment to employee development through internal and external training and development opportunities.

• Well-being programs and a safety culture focused on physical and psychological health in the workplace

Equivalencies of education and experience may be considered.

This competition may be used to fill future vacancies for similar positions within the next 6 months.

Strathcona County is committed to an inclusive respectful and equitable workplace that represents the community we serve. We welcome applicants from all backgrounds who can contribute diverse perspectives and experiences.

We thank all applicants for their interest; however only those selected for an interview will be contacted.