Content Coordinator Manager

Every day Global Payments makes it possible for millions of people to move money between buyers and sellers using our payments solutions for credit debit prepaid and merchant services. Our worldwide team helps over 3 million companies more than 1300 financial institutions and over 600 million cardholders grow with confidence and achieve amazing results. We are driven by our passion for success and we are proud to deliver best-in-class payment technology and software solutions. Join our dynamic team and make your mark on the payments technology landscape of tomorrow.

Summary of This Role

Manages the activities related to delivering creative effective and efficient graphical web or multimedia user interfaces. Evolves methodologies and procedures used in the testing and analysis to ensure products meet high standards of usability and design excellence. Sets the user experience plan and ensures it adheres to industry best practices utilizes advanced interface concepts and aligns with business objectives. Works closely with the site and system analytics to understand client needs and behaviors both prior to efforts and when evaluating usability of proposed solutions.

What Part Will You Play

• Manages IT functions around one or more platforms. Collaborates with other teams to ensure high quality smooth releases for the platform ensuring that the System Development Life Cycle (SDLC) process is followed production support of the platform and managing the performance of the platform. Drives resolution of production issues and roadblocks. Brings large and complex problems to resolution by providing direction leadership and expertise to the problem.

• Consults with upper management on direction and impact of business decisions. Assists in guiding development and support activities for respective area to include problem resolution/management application maintenance project requests and system enhancements. Provides regular reporting on status of product/projects work requests and process improvements to management. Allocates resources based on work prioritization.

• Serves as Subject Matter Expert (SME) for Platform(s) or component(s). As a SME guides understanding of customer requirements and impact for area (e.g. impact to system changes and/or issues to Global Payments and Client). Educates the company on the capabilities of the platform and team. Provides reporting and impact analysis on team and platform initiatives as needed.

• Manages relationships across the organization including the business teams such as product UAT client operations GTS teams other IT Teams Knowledge and Training teams as well as support teams. Collaborates with leaders across team to identify opportunities for process and platform improvements as well as resolve issues/roadblocks. Represents the platform in various focus groups to meet company objectives.

• Designs the User Interfaces (UI) for the product road map in accordance with the usability and branding guidelines of the organization. Incorporates usability techniques such as Task Analysis Reports Heuristic Reports Wireframes Prototype Mockups Demos and Customer Feedback.

• Reviews the UI design and UI development of the application front-end such as web pages.

• Not an exhaustive list; other duties as assigned.

What Are We Looking For in This Role

Minimum Qualifications

• Relevant Experience or Degree in: related field of study from an accredited university is required; however relevant experience in lieu of a degree may be considered.

• Typically a minimum of 6 years

• related professional experience and prefer a minimum of 1-2 years experience in a supervisory position.

Benefits:
Global Payments offers a comprehensive benefits package to all of our team members including medical dental and vision care EAP programs paid time off recognition programs retirement and investment options charitable gift matching programs and worldwide days of service. To learn more review our Benefits page at:
This role is eligible to be primarily remote within the United States. However candidates must reside within a reasonable commuting distance to one of our office locations as occasional on-site presence may be required for team meetings training sessions or company events.

#LI-Remote

At this time we are unable to offer visa sponsorship for this position. Candidates must be legally authorized to work for any employer in the United States (or (applicable country) on a full-time basis without the need for current or future immigration sponsorship.

Global Payments Inc. is an equal opportunity employer. Global Payments provides equal employment opportunities to all employees and applicants for employment without regard to race color religion sex (including pregnancy) national origin ancestry age marital status sexual orientation gender identity or expression disability veteran status genetic information or any other basis protected by law. If you wish to request reasonable accommodations related to applying for employment or provide feedback about the accessibility of this website please contact .