Front Desk Agent
Front Desk Agent
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Job Description
The Front Desk Agent is responsible for providing exceptional service to guests during their stay. The primary focus is on welcoming guests ensuring smooth check-ins and check-outs and addressing guest inquiries and issues in a friendly efficient manner.
Essential functions: Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
- Greet and welcome guests upon arrival ensuring a warm and positive first impression. Register guests into the hotels system verifying reservation details address and payment information.
- Promote and enroll guests in the hotels loyalty program providing recognition and benefits to members.
- Process payments during check-in and check-out manage a house bank and accurately report daily receipts.
- Assist guests with service requests such as issuing keys handling safety deposit boxes and posting miscellaneous charges.
- Respond promptly and effectively to guest complaints providing solutions and escalating as necessary.
- Answer telephone calls courteously providing accurate information and service. Handle reservations with efficiency and accuracy.
- Assist with hotel shuttle or transportation services ensuring timely and courteous service.
- Be knowledgeable about the local area hotel services and amenities providing helpful information to guests.
- Manage guest requests towels guest supplies dry cleaning
- Be aware of and prepare for incoming VIP guests.
- Follow all company Standard Operating Procedures and perform additional tasks as directed by the General Manager/Assistant General Manager.
- Exhibit a positive and cooperative attitude as part of the team.
- Communicate effectively with coworkers and contribute to a supportive work environment.
- Handle and account for keys properly.
- Understand and adhere to emergency procedures and security policies.
- Ensure the confidentiality and protection of guest room numbers.
- Promote hotel amenities and upgrades to guests to enhance their experience and increase revenue.
- Must maintain a neat clean and well-groomed appearance in accordance with company standards
Qualifications:
Education: High School diploma or equivalent.
Experience: Prior experience in a customer service role preferred.
- Strong verbal and written communication skills.
- Basic computer skills.
- Knowledge of the hotel its services and the surrounding area.
- Ability to stand for extended periods up to 8 hours.
- Ability to lift up to 15 lbs on occasion.
- Willingness to work flexible schedules including nights weekends and holidays as required by the business needs.
Required Experience:
Unclear Seniority
Employment Type
Part-Time
