Resident Manager

COME AND JOIN US . . .

We are currently seeking a charismatic ambitious exceptionally detail-focused and highly experienced Resident Manager to lead all facets of service excellence across Gleneagles Townhouse. This is a pivotal leadership role for someone who lives and breathes the spirit of hospitality; someone for whom anticipation precision and people development are instinctive and non-negotiable.

ABOUT GLENEAGLES

For over a century Gleneagles has defined luxury hospitality with elegance character and warmth from the Glorious Playground in Auchterarder. Gleneagles Townhouse brings that same spirit to Edinburghs St Andrew Square. Awarded a Michelin Key in the inaugural Michelin hotel awards our Townhouse blends heritage with contemporary flair redefining the urban members club & hotel experience.

WORKING AT GLENEAGLES

Were devoted to making our people feel as valued as our this way we strive to support the whole you not just the professional part but the personal part too. People join our team for all sorts of reasons. Some work here to develop a career some work full-time while others have a part-time schedule to fit around their personal commitments. However long you plan to stay with us and whatever hours youd prefer to work were open to flexible working requests and offer hours shift patterns and contract types to suit everyone.

Heres a bit more detail on what we see you doing in this role:

• Youll bring clarity structure and emotional intelligence to the daily rhythm of our Townhouse. Through your natural ability to communicate connect and lead youll ensure our teams deliver intuitive hospitality and memorable experiences in every moment of a guest or members journey
• Championing hospitality in its purest form youll lead all departments including Food & Beverage Guest Experience Housekeeping Membership Wellness and Maintenance to deliver incredible guest journeys from the smallest details of room presentation to the finest interpersonal interactions in line with Forbes & LQA standards
• Agreeing the daily operational priorities and working seamlessly with our management team youll be communicating directing guiding and sharing your outstanding experience ensuring the ultimate satisfaction of our members and guests alike and the engagement and care of our people are at the heart of everything we do
• A strong communicator with an open and approachable demeanour youll be visible across the operation motivating and inspiring a strong and passionate team ensuring everyone connects and fully understands our passion and vision for Townhouse
• Youll model and cultivate exceptional communication whether its the way we welcome a guest write an email prepare a room or brief a team; thoughtful warm and precise communication will be the foundation of our culture
• Devising and executing a clear operational strategy that aligns with our wider business goals youll be setting and communicating clear achievable short- and longer-term objectives with your direct reports to deliver incredible outcomes
• Applying your strong commercial acumen youll be continuously evaluating the financial health and efficiency of our business ensuring that the right checks and balances are consistently in place to manage costs in line with revenue. Youll take full accountability for the profitability and performance of the business end to end
• Managing multiple workstreams at the same time youll be balancing competing and often conflicting priorities always with a sharp eye on the needs and priorities of our business
• Ensuring the successful completion and implementation of a wide range of Rooms Food & Beverage and Capital projects for Townhouse is key to this role. Youll be working to tight timescales anticipating potential challenges creatively devising and implementing the optimum solutions
• A highly visible presence youll engage naturally with guests members and your team. Calm responsive and gracious youll ensure every interaction is handled with care warmth and clarity
• As a senior leader youll be the custodian of our culture & values nurturing and developing talent ensuring that your passion and expertise are lived through others instilling a culture of continuous development and innovation and identifying new ways to surprise and delight your guests and your people. Youll role model the impact of a collaborative way of working to both our people and our guests
• Interacting with our guests always warm professional helpful and doing everything you can to exceed their expectations youll be playing your part in making their stay with us is exemplary in every way. Ensuring this is a consistently lived experience for all guests youll also be championing and embedding our service culture The Gleneagles Way (inspired by Forbes and LQA service standards) making certain its fully embedded across Townhouse

The kind of person were looking for:

• An experienced and highly credible hospitality leader with fantastic experience as a Resident Manager or Hotel Manager you have an outstanding track record of success in premium luxury whether this be in membership clubs or hotels. Your passion for all hotel operations is insatiable; this is more than just your profession
• Your finger is constantly on the pulse and youre continually investigating and identifying new and creative opportunities for our business to make sure were always ahead of the competition tantalising our members and guests with constant innovation
• You truly understand luxury and anticipatory service and understand how this needs to look and feel in our setting. You also have a creative eye and in particular you instinctively know the Food & Beverage offering that is right for our brand
• Leading change elevating an exceptional service culture and driving consistency are second nature you know exactly what great looks like; you also possess a strong drive to support and help others
• Determined to create unforgettable experiences that get people talking about us and driving long term loyalty and love you never stop asking the question is this the best we can do
• Commercially savvy and recognising that trust and empowerment come from getting the basics right youre reputed for running a tight ship and making sure every department is operating efficiently and effectively
• You can pat your head and rub your tummy at the same time! Youre an accomplished leader who can juggle the complexities of a diverse large scale and demanding operation while also ensuring the engagement and wellbeing of our people and always seeking to exceed our guest expectations
• Consistent and on point in your attitude and demeanour no matter how many times an issue has been presented to you you recognise to our people and guests its often the first time
• Focused on our people with the desire to grow and nurture the whole team through coaching and training you create an environment that inspires and drives ambition while allowing people to be themselves
• You get energy from spending time with others and you bring people together in the true belief that the best ideation comes from the sum of the parts. You also have a strong continuous improvement driver that elevates and evolves internal practices drives change and ensures a consistent and methodical approach
• Building strong working relationships and having a positive impact on the people you interact with your communication skills are exceptional; you build high performing teams recognising the value of honest feedback and meaningful conversation and ensure that everyone is working at an optimum level
• Always enthusiastic in your approach youre well organised and punctual with an eagle eye for detail
• Highly motivated driven and possessing an immense sense of pride in your work; youre passionate about fixing the small things that make a big difference; you find the best way to get things done using your initiative to change processes for the better
• Humble and leaving your ego behind youre up for doing things differently and trying (almost) everything once!
• Highly motivated and possessing an immense sense of pride in your work; youre passionate about delivering the high standards for our guests in line with the Gleneagles brand
• You have a positive can do attitude to solving problems in a professional and courteous manner
• A strong team player with great communication skills and an enthusiastic approach; youre well organised and punctual with an eagle eye for detail
• You want to be part of a team that works hard supports each other and above all has fun along the way

Whats in it for you:

Time to let your hair down

• 30 days holiday (including bank holidays) that increases with service
• Seasonal parties and local social events
• 50% discount on Food & Beverage Country Pursuits Spa and Hair Salon (Mon-Thurs) and the Golf Driving Range
• Golf Membership (with access to all 3 championship courses) for 50.00 per annum

Treats in your pocket

• Flexi points into your Perkbox wallet to spend as you choose. The points can be spent immediately or you can save them up over a number of months for perks that cost that little bit more. All this gives you greater choice so you can pick the things that mean the most to you!
• Free pay day lunch and monthly drinks offers
• A generous refer a friend scheme

Be our guest

• Stay with us as a guest at Gleneagles or Gleneagles Townhouse for up to 2 nights per year at 95.00 per night a benefit available upon completion of 12 months service
• Friends & Family discounted rate of 225 - 275 B&B per night at Gleneagles
• Enjoy discounted rooms and restaurants rates with up to 50% off across the wider Ennismore brands and hotels located across some spectacular locations including London Paris Rome Dubai Doha Rio NY Chicago and name just a few

Investment in your development and wellbeing

• Pension scheme
• Life Insurance
• Employee Assistance Programme offering support and confidential advice for you and your family when you need it most
• Ongoing investment in your personal development with access to internal and external training qualifications and programmes
• Internal career opportunities across a wider range of specialisms and departments
• Monthly recognition programme
• Volunteering day every year with a charitable partner of your choice
• Complimentary access to our staff gym
• Gleneagles Cycle Scheme to spread the cost of the bike that you really want and reduce your carbon footprint

If you are our next Resident Manager please forward your most recent CV to us today!