DSS L2 - Indianapolis, Indiana (FBB)
DSS L2 - Indianapolis, Indiana (FBB)
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1-3years
4000 - 4000
1 Vacancy
Job Description
We are looking for an experienced and customer-oriented Deskside Technician End User Computing to provide technical support and maintenance for end-user computing devices and peripherals at our corporate site. The ideal candidate will be responsible for troubleshooting repairing and performing preventative maintenance across desktops laptops printers and mobile devices
Essential duties for the position include but are not limited to:
- Provide onsite technical support to authorized users and meet service level agreements (SLAs).
- Troubleshoot and resolve incidents and problems related to end-user computing (EUC) equipment.
- Assist users in connecting to the corporate LAN/WAN printers file services and other network resources.
- Support and maintain mobile devices and computing platforms.
- Install upgrade and repair desktop/laptop hardware and associated peripherals.
- Perform break/fix services for both software and non-warranty hardware.
- Provide network support for printer/scanner configuration and TCP/IP setup.
- Deliver warranty and break/fix support for networked printers and scanners.
- Offer VIP support for devices such as workstations mobile equipment docking stations displays and video systems.
- Configure and manage printer queues installations and changes according to request and SLA guidelines.
- Track and manage service tickets using internal ticketing/problem management systems.
- Communicate technical concepts clearly to both technical and non-technical audiences.
- Collaborate closely with internal departments (Sales Operations Branch Offices) for updates and alignment
Requirements
- Basic knowledge of data center infrastructure and network hardware (servers switches cabling).
- Ability to perform hardware installation upgrades and break/fix services on servers and network devices.
- Understanding of network protocols (TCP/IP) and network troubleshooting fundamentals
Details
- Work Mode: On-site Employment
- Type: Full-time Work
- Schedule: Monday to Friday during standard business hours
Requirements
Benefits
Handle basic activities on label printer like paper loading, checking for issues like paper jam, collecting the labels, etc. Print jobs are being triggered through Mainframe systems needs to be trained to monitor mainframe batch jobs and escalate in case of an issue
Employment Type
Full Time
