Field Service Engineer
Field Service Engineer
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Job Description
A new opportunity has arisen at Syntegon for a dual skilled Field Service Engineer for the food packaging division specialising in Secondary Packaging.
Key Responsibilities:
- Install commission and maintain Syntegon Secondary Packaging equipment including final mechanical positioning levelling running equipment to agreed specifications and ultimately perform site acceptance tests
- Carry out routine maintenance and planned servicing according to service agreements and schedules.
- Troubleshoot and resolve electrical mechanical and software issues identifying root causes and liaising with engineering teams when necessary.
- Provide customer training on equipment operation and routine maintenance managing customer expectations and advising on future Maintenance Programmes
- Respond to breakdowns and short-notice call-outs working to tight timescales to minimise downtime.
- Produce detailed reports following site visits and submit relevant expenses in a timely manner.
- Travel extensively (approximately 85% national and international) including potential short-notice travel and weekend work.
- Support product trials and identify opportunities for machine upgrades and modernisation.
- Maintain up-to-date product knowledge through ongoing training
- Support the manufacturing facility in Bristol when required
Qualifications :
Knowledge and Skills:
The job holder will hold the following knowledge and skills;
- Qualifications in Mechatronics mechanical or electrical engineering
- Electrical engineering a good understanding of both modern and older control systems across a wide range of platforms
- Ability to working under own initiative and skills
- Understanding correct methods of mechanical fitting from changing bearings to setting up machinery
- Adjusting high speed packaging machinery to achieve optimum efficiency.
- Ability to find and identify worn and damaged parts from assembly drawings
- PLC theory and practice. Ability to fault find within our software Allen Bradley preferred but Beckhoff and Siemens advantageous
- Commercial awareness. Being able to spot opportunities such as machine upgrades and modernization. Then inform customer about possibilities before reporting to sales person. Helping finalise the sale
- An understanding of high level of customer service
- Ability to prioritise work to challenging deadlines
- Good communication skills
- Ability to work remotely often overseas in a variety of locations in different time zones
- Full driving license
- Experience in a previous field service role is desirable.
- Exposure to FMCG manufacturing industry food and packaging would be an advantage
- Packaging engineering and technical skills desirable
Additional Information :
We are a group of open-minded and high-spirited collaborators. We emphasise collaboration and mutual support. We are more than happy to support your wishes of improvement within your area of expertise. Besides that we offer a fine salary package lots of benefits and various fun social activities.
Syntegon offer:
- Competitive salary
- 25 days holiday per year plus bank holidays
- Pension Scheme with Aviva
- Yu Life
- Company Car
- Life Assurance 7 x annual salary
- Simply Health Medical Cashback plan
- Income protection after 2 years service
- Cycle to work Scheme
- Tech Scheme
- Everymind at Work
- An excellent opportunity to gain experience within a global company.
Remote Work :
Yes
Employment Type :
Full-time
Employment Type
Remote
