HR Workforce Technology Associate II
HR Workforce Technology Associate II
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Job Description
At Freddie Mac our mission of Making Home Possible is what motivates us and its at the core of everything we do. Since our charter in 1970 we have made home possible for more than 90 million families across the country. Join an organization where your work contributes to a greater purpose.
Position Overview:
Are you self-motivated with a passion for driving technological innovation and operational excellence Do you have a curious mindset and often look for opportunities to create efficiencies while maintaining system governance and processes If you possess the skillsets to help us deliver technology that supports and enhances our employees experience then Freddie Mac is your next destination employer! Apply to join the Workforce Technology team in Freddie Macs growing Human Resources division as our newest Workforce Technology Associate!
Our Impact:
The Workforce Technology team plays a vital role in maintaining production of all HR Technology applications and ensure quality control of HR information and data privacy. Utilizing technology to streamline processes through automation and continuously improving our procedures is core to enhancing our solutions. Our work ranges from keeping our technology stabilized and running smoothly to multi-organizational problem solving. We seek excellence ensuring that our solutions are not only effective but can be adopted across the organization.
Your Impact:
Collaboration & Partnership:
Work closely with members of the business areas and Enterprise Operations & Technology (EO&T) team to assist with recommended solutions.
Support the broader Workforce Technology teams Analytics and Risk teams as needed
Solution Delivery:
Work closely with the Workforce Technology Manager and support the Workforce Tech Operations & Governance team through required system change management processes below:
Assist with capturing business requirements & processes to enhance the end user experience
Configure system updates and testing
Ensure that documentation is accurate and complete prior to moving into production.
Research trouble-shoot and provide resolution to Tier 1 issues
Employee support via HR Service Portal/Help Desk
Test HR system releases as assigned
Able to resolve standard or routine questions or assignments
Ensure data integrity in all HR systems including the ongoing monitoring of data quality following confidentiality/privacy standards
Practice Risk Management Excellence by ensuring our operationally critical systems are safe & sound.
Improve Employee Experience:
Collaborate with business areas and employees on process efficiency initiatives.
Recommend process improvements to processes and assist with the creation of procedures that positively impact the organizations operation.
Seek and use data and feedback to enhance HR Operations and employee experience
Keep abreast of best-in-class and current trends in HR Workforce Technology and make recommendations to improve and/or better align with the goals of the company.
Qualifications:
Typically 1-3 years experience in systems or related HRIS experience.
College degree or equivalent experience preferred
1-2 years experience with SaaS products preferred
HR business acumen and problem-solving skills
Knowledge and experience in popular business tools (Outlook Microsoft Office 365 Visio SharePoint etc.)
Ability to learn new technologies and applications and retain (absorb) to resolve issues
Ability to multi-task in a fast paced constantly changing environment
Keys to Success in this Role:
Eagerness to deliver prompt and high-quality help to employees and team members
Excellent customer service & communication skills (verbal & written)
Must be able to work independently and collaborate effectively within a team environment
Positive mindset with the ability to bridge connections where silos may exist
Inquisitive nature eager to learn new concepts and technologies
Analytical skills for efficient problem diagnosis and resolution (creative thinker and detail oriented)
Flexibility willingness to work in a changing environment and manage multiple tasks simultaneously with frequent interruptions.
Exercise good judgment and discretion when accessing highly confidential data
Current Freddie Mac employees please apply through the internal career site.
We consider all applicants for all positions without regard to gender race color religion national origin age marital status veteran status sexual orientation gender identity/expression physical and mental disability pregnancy ethnicity genetic information or any other protected categories under applicable federal state or local laws. We will ensure that individuals are provided reasonable accommodation to participate in the job application or interview process to perform essential job functions and to receive other benefits and privileges of employment. Please contact us to request accommodation.
A safe and secure environment is critical to Freddie Macs business. This includes employee commitment to our acceptable use policy applying a vigilance-first approach to work supporting regulatory mandates and using best practices to protect Freddie Mac from potential threats and risk. Employees exercise this responsibility by executing against policies and procedures and adhering to privacy & security obligations as required via training programs.
CA Applicants: Qualified applications with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act.
Notice to External Search Firms: Freddie Mac partners with BountyJobs for contingency search business through outside firms. Resumes received outside the BountyJobs system will be considered unsolicited and Freddie Mac will not be obligated to pay a placement fee. If interested in learning more please visit and register with our referral code: MAC.
Time-type:Full timeFLSA Status:Non-ExemptFreddie Mac offers a comprehensive total rewards package to include competitive compensation and market-leading benefit programs. Information on these benefit programs is available on our Careers site.
This position has an annualized market-based salary range of $64000 - $96000 and is eligible to participate in the annual incentive program. The final salary offered will generally fall within this range and is dependent on various factors including but not limited to the responsibilities of the position experience skill set internal pay equity and other relevant qualifications of the applicant.Required Experience:
IC
Employment Type
Full-Time
