Helpdesk Specialist Part Time

Job Summary

Job Description

Work Schedule:

• Part-time 8:00 AM 5:00 PM Pacific Time Mondays Wednesdays and Fridays.
• Occasional on-call support may be required.
• Office location: San Jose California.
• This is an in-office role. Remote work is not available for this position.

Key Responsibilities:

• Provide Tier 12 help desk support via phone in-person email and the help desk ticketing system.
• Respond to and resolve user issues related to desktop/laptop hardware software printers and basic networking.
• Track and manage support tickets to meet service level agreements (SLAs) and user expectations.
• Troubleshoot basic issues related to Active Directory DHCP LAN/WAN and system access.
• Support the setup configuration and troubleshooting of end-user devices.
• Assist with mobile device management (MDM) tasks as needed.
• Coordinate IT equipment moves and setups for users as requested.
• Help maintain an up-to-date inventory of IT hardware and supplies.
• Document support procedures and solutions to common problems.
• Ensure operating systems and antivirus software are kept up to date.
• Support software installations updates and configurations.
• Assist in maintaining system security by applying updates and patches.
• Provide occasional end-user guidance or training (in person or via documentation).
• Participate in scheduled maintenance and routine system health checks.
• Escalate unresolved or complex issues to senior IT staff.
• Support special IT projects and perform other duties as assigned.

Preferred Skills and Qualifications:

• 12 years of IT support or help desk experience.
• Basic understanding of Active Directory DHCP and networking fundamentals.
• Familiarity with Windows OS macOS iOS Office 365 and remote support tools.
• Knowledge of basic MDM platforms is a plus.
• CompTIA A and/or Network certifications are a plus.
• Spanish language skills are a plus.
• Strong communication and excellent customer service skills are essential.
• Ability to manage time effectively and handle multiple tasks simultaneously.
• Comfortable working independently as well as part of a team.
• Use of hand tools for computer troubleshooting

Other Duties

Please note this job description is not designed to cover or contain a comprehensive listing of activities duties or responsibilities that are required of the employee for this job. Duties responsibilities and activities may change at any time with or without notice.

Work Authorization

Authorized to work in the U.S.

Equal Employment Opportunity Employer

Flagship is an equal opportunity employer. All aspects of employment including the decision to hire promote discipline or discharge will be based on merit competence performance and business needs. We do not discriminate on the basis of race color religion marital status age national origin ancestry physical or mental disability medical condition pregnancy genetic information gender sexual orientation gender identity or expression veteran status or any other status protected under federal state or local law.

Americans with Disabilities Act

Under the Americans with Disabilities Act reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of their job.

If you like wild growth and working with happy enthusiastic over-achievers youll enjoy your career with us!