Triage RN - Primary Care - Frederick Health Village

Job Summary

Performs clinical support duties for the providers in a medical practice setting while working at the top of licensure to facilitate patient care. The role of the RN is to effectively and efficiently act as a clinical liaison and resource for Medical Assistants and other clinical staff. The RN will engage patients to assist in coordination of care for continuous high quality outcomes. Functions as point person to triage patient issues and concerns. The RN promotes and models effective communication to all staff providers and patients.

This position supports the Frederick Health mission vision core values and customer service philosophy and adheres to the Frederick Health Compliance Program including following all regulatory requirements and the Frederick Health Standards of Behavior.

Essential Job Functions:

Fosters positive relationships between clinical staff and providers therefore supporting a constructive and professional work environment.

Provides input to practice manager and medical director with workflow development specific to practice needs

Participate in Performance Improvement activities

Act as Preceptor; Assist in training and onboarding of staff if needed

Able to triage patients over the phone or in person to determine appointment need. Will assist patients who walk in and need immediate assessment. The RN will engage a provider for any emergency management of a patients condition.

Works collaboratively with the access center to receive urgent patient phone calls. Responsible for monitoring and answering urgent phone line.

Provide one on one education for patients related to disease management

Is a clinical resource for other staff.

Maintains accurate EHR; Includes documentation from outside sources for up to day medical records.

Collaborate with team members to address patient medical concerns assure quality outcomes and achieve optimal health maintenance

Assists support staff with clinical concerns.

Assign tasks to support staff as needed. Ensures staff at appropriate level of licensure complete tasks.

Communicate directly with patients regarding test results and plan of care within scope of RN license and expectations of designated Physician Practice protocols.

Attendance at staff meetings/in-services.

Clinical coverage as necessary; Flexibility in working at other locations as necessary.

Other duties as assigned

Required Knowledge Skills and Abilities

Must have current CPR certification.

Demonstrates in-depth knowledge of established standards for patient care.

Demonstrates effective interpersonal skills towards diverse patient population.

Demonstrates effective verbal and written communication.

Demonstrates leadership skills decision-making skills and ability to problem solve.

Demonstrates knowledge of infection control standards and EOC standards.

Strong organization skills with ability to prioritize and multi-task.

Ability to triage patients in person or over the phone and determine an urgent vs. non-urgent and/or emergency need.

Must abide by HIPAA law and maintain a high level of confidentiality.

Excellent computer skills knowledge of Electronic Medical Records.

Knowledge in operations of basic medical and emergency equipment.

Pleasant caring and professional personality.

Availability and flexibility to work at other locations

Minimum Education Training and Experience Required

2- 3 years of experience in medical practice or clinic setting.

Current unrestricted licensed Registered Nurse in the state of Maryland.

BSN preferred.

Patient Contact

If applicable must demonstrate and maintain current knowledge and skills in providing appropriate care/contact for patients in the following age groups:

• X Neonate (0 thru 30 days)
• X Infant (31 thru 12 months)
• X Child (13 months thru 12 years)
• X Adolescent (13 years thru 17 years)
• X Adult (18 years thru 65 years)
• X Geriatric (66 years)

If applicable must demonstrate knowledge of the principles of growth and development over the life span and possess the ability to assess data reflective of the patients status. Possess the ability to interpret the appropriate information needed to identify each patients requirements relative to his/her age-specific needs and to provide the care needed as described in the units/departments policies and procedures.

Physical Demands:

Light Work - Lifting up to 20 pounds on an infrequent basis (less than one lift every three minutes and/or carrying up to 10 pounds or requiring walking or standing to a significant degree (about six 6 hours a day).

Ergonomic Risk Factors:

Repetition: Repeating the same motion over and over again places stress on the muscles and tendons. The severity of risk depends on how often the action is repeated the speed of the movement the required force and muscles involved.

Forceful Exertion: The amount of physical effort required to perform a task (such as moving patients) or to maintain control of equipment or tools. The amount of force depends on the type of grip the weight of an object or person body posture the type of activity and the duration of the task.

Awkward Posture: Posture is the position your body is in and its effect on the muscle groups that are involved in the physical activity. Awkward postures include repeated or prolonged reaching twisting bending kneeling squatting working overhead with your hands or arms or holding fixed positions.

Contact Stress: Pressing the body hard on sharp edges can result in placing too much pressure on nerves tendons and blood vessels. For example using the palm of your hand to hit or stick objects can increase risk of musculoskeletal disorders.

Working Conditions:

Bloodborne Pathogens Exposure Risk: Category A WILL have exposure to blood or body fluids.

Reporting Relationship:

Reports to the Practice Manager with clinical oversight by the Manager of Clinical Services and receives direction from the Medical Director M.D.s N.P.s and P.A.s.

Disclaimer:

The content of this document reflects the general duties responsibilities minimum skills abilities and competencies necessary to perform the essential functions of the job and should not be considered as an exhaustive detailed description of all the work requirements of the position.

Caring for you as you care for the CommUNITY
Frederick Health offers a comprehensive and affordable benefits package. Health Dental and Vision insurance are offered the 1st of the month after 30 days of employment to all employees hired to work at least 20 hours per week and offer multiple plans to best meet you and your family needs. Life insurance Short-Term Income Replacement and Long-Term Disability are employer paid for eligible employees. Frederick Health offers a robust Paid Time Off program for eligible employees. Our 403B retirement plan helps you save for your retirement and includes an employer match to eligible employees. All employees have access to free financial planning sessions. We also offer an educational assistance program to support your education goals as well as an employer paid Employee Assistance Program.

Pay is based on experience skills and education. Exempt positions under the Fair Labor Standard Act (FLSA) will be paid within the base salary equivalent of the stated hourly rates. The pay range may also vary within the stated range based on specialty if applicable. Non-Exempt positions may have shift differential and/or Overtime paid if applicable.

Pay range: Hourly Rate $

PRN Position