Call Center Agent
Call Center Agent
Posted on :
06-08-2025
Employer Active
1 Vacancy
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Job Description
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Free food & snacks
- Health insurance
- Paid time off
- Wellness resources
Do you have experience in customer service or inside sales Are you passionate about helping people really solve their issues Are you looking for year-round full-time work with benefits and a career track at a family-focused empowering company
Whats the job
Your customer service skills will provide a solid foundation in the call center role. You will use your experience to understand our customers pest issues in order to get them on the right track to solving them for good! This requires a basic understanding of sales principles and properly anticipating our customers needs. However it is the ability to learn our processes and adapt to change that makes you a perfect candidate for this position.
What kind of person are you looking for
- Highly attentive to details
- Sales-driven mindset
- Team player that strives to set others up for success
- Passion for helping solve issues
So what does my day look like
- Communicate with our customers using empathy and understanding to help solve their pest issues by answering incoming sales calls in a call-center environment
- Utilize and follow a call script to assist our customers
- Follow up on email or voicemail leads in a timely manner
- Enter service orders with key information for the field technicians
- Address escalated customer issues with professionalism and a sense of urgency
- Accurately enter notes and upload documents in our CRM
What do I need to be able to do
- Ability to work in an office and in-bound call center environment
- Availability to work a full-time 8-hour shift between our office hours of 7:30am-6pm Monday-Friday and rotating Saturdays.
- Must undergo pre-employment criminal background check and 4-panel drug screen
Whats in it for me really
Great question! As an Eastside employee you will have access to:
- Medical dental vision and life insurance
- A 401k retirement program with company match
- Paid time off and holiday pay
- Employee Assistance Program including counseling wellness and nutrition financial planning legal counsel and more
What does it pay
Youll start at $22-25 p/hr DOE with uncapped commission!
Compensation: $22.00 - $25.00 per hour
We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race color religion sex national origin disability status protected veteran status or any other characteristic protected by law.
Required Experience:
Unclear Seniority
Employment Type
Full-Time
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