IT Technician II
IT Technician II
Posted on :
06-08-2025
Employer Active
1 Vacancy
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Monthly Salary
$ 6617 - 7985
Vacancy
1 Vacancy
Posted on :
06-08-2025
Job Description
Primary Purpose
PRIMARY PURPOSE This position is responsible for installing and maintaining computer hardware and software; maintaining and installing local area network systems; and providing technical assistance and guidance to end users.
Job Description
JOB DESCRIPTION Installs configures tests and maintains hardware and software including workstations printers and other computer-related devices and new and upgraded software. Develop scripts to distribute images and installation packages. Create test manage troubleshoot and maintain operating system images for all platforms in production. Troubleshoots and resolves technical problems providing technical maintenance and repair support to end users. Manage out-of-warranty hardware repairs including recommendations of parts to be ordered. Directs more complex problems to higher level technical personnel and/or arranges for equipment service for major repairs. Maintains network systems and servers; installs and configures network software and interfaces at workstation level; maintains network security; configures software user accounts and web pages for District departments and personnel. Manages the phone system and main circuit; communicates with staff on phone requests and issues. Configures and test video conference equipment with Service Provider; schedules video conference for the District and for all other community colleges. Runs and monitors the daily production schedule and operates Enterprise Server Systems. Assists with Server installations and setups. Processes work requests and prioritizes tasks maintaining records of completed tasks. Create test manage troubleshoot and maintain documentation including: checklists for image creation driver versions per image image updates in progress and required. Researches and determines appropriate need for workstation hardware software printer and copier; provides recommendations on the purchase of hardware software and peripherals and maintains contact with technology vendors. Assures compliance with technical standards and software copyright laws; assures adherence to safety codes and regulations applicable to working with high voltage. Prepares and maintains a variety of records logs and reports concerning work procedures materials parts inventory and the repair and maintenance of equipment and software. Evaluate equipment to determine whether to repair in-house send out or surplus. Communicates with other departments and staff to determine their technology needs and provides solutions. Train team members in technical areas to improve skills. Develop conduct and provide technical training and assistance for technical staff and end users; writes and updates technical and user documentation. Learns and applies emerging technologies and advances as necessary to perform duties in an efficient organized and timely manner. Deliver assemble and install instructional media equipment; assure that multimedia systems are properly installed and functioning correctly. Performs a variety of skilled and technical duties related to the troubleshooting repair and adjustment of multimedia systems and other computer equipment. Participate in District/College efforts to increase the diversity of faculty and staff and to address student achievement gaps; active assistance in the creation of a welcoming and inclusive work and educational environment; attend and participate in diversity equity and inclusion trainings and events. Performs related duties as assigned.
Essential Functions
ESSENTIAL FUNCTIONS Examples of essential functions are interpreted as being descriptive and not restrictive in nature.
Desirable Qualifications
DESIRABLE QUALIFICATIONS Experience installing configuring and maintaining Windows and macOS systems mobile devices and peripherals. Knowledge of networked environments including LAN / WAN basic security and workstation-level configuration. Familiarity with video conferencing systems multimedia equipment and phone systems management. Ability to troubleshoot and repair hardware and software issues including out-of-warranty equipment. Experience creating and maintaining system images drivers and documentation. Skill in using IT ticketing systems managing work requests and maintaining detailed logs and records. Experience providing technical training and support to staff and end users. Ability to research evaluate and recommend hardware software and technology solutions. Demonstrated commitment to diversity equity and inclusion fostering an inclusive and welcoming environment. Strong communication skills. Problem-solving and organizational skills with the ability to meet deadlines and prioritize tasks. Willingness to learn and apply emerging technologies to improve efficiency and support operations. The ability to address the needs of diverse student and/or employee populations. Prior experience in approaching work and interactions with colleagues and/or students in an equity minded manner. Ability to provide an inclusive and welcoming work/educational environment.
Minimum Qualifications
MINIMUM QUALIFICATIONS Two (2) years of college coursework in Computer Electronics computer Sciences or a related field. Minimum of four (4) years experience installing and maintaining hardware and software in a network environment. Commitment to diversity. All applicants must have demonstrated sensitivity to and understanding of the diverse academic socioeconomic cultural disability gender gender identity sexual orientation and ethnic backgrounds of community college students faculty and staff. The applicant must be able to demonstrate how their experience with these factors relates to successfully achieving the goals of the position.
Work Schedule
Monday - Friday 8:00 am - 5:00 pm (Schedule and shift are subject to change in accordance with department needs.)
PRIMARY PURPOSE This position is responsible for installing and maintaining computer hardware and software; maintaining and installing local area network systems; and providing technical assistance and guidance to end users.
Job Description
JOB DESCRIPTION Installs configures tests and maintains hardware and software including workstations printers and other computer-related devices and new and upgraded software. Develop scripts to distribute images and installation packages. Create test manage troubleshoot and maintain operating system images for all platforms in production. Troubleshoots and resolves technical problems providing technical maintenance and repair support to end users. Manage out-of-warranty hardware repairs including recommendations of parts to be ordered. Directs more complex problems to higher level technical personnel and/or arranges for equipment service for major repairs. Maintains network systems and servers; installs and configures network software and interfaces at workstation level; maintains network security; configures software user accounts and web pages for District departments and personnel. Manages the phone system and main circuit; communicates with staff on phone requests and issues. Configures and test video conference equipment with Service Provider; schedules video conference for the District and for all other community colleges. Runs and monitors the daily production schedule and operates Enterprise Server Systems. Assists with Server installations and setups. Processes work requests and prioritizes tasks maintaining records of completed tasks. Create test manage troubleshoot and maintain documentation including: checklists for image creation driver versions per image image updates in progress and required. Researches and determines appropriate need for workstation hardware software printer and copier; provides recommendations on the purchase of hardware software and peripherals and maintains contact with technology vendors. Assures compliance with technical standards and software copyright laws; assures adherence to safety codes and regulations applicable to working with high voltage. Prepares and maintains a variety of records logs and reports concerning work procedures materials parts inventory and the repair and maintenance of equipment and software. Evaluate equipment to determine whether to repair in-house send out or surplus. Communicates with other departments and staff to determine their technology needs and provides solutions. Train team members in technical areas to improve skills. Develop conduct and provide technical training and assistance for technical staff and end users; writes and updates technical and user documentation. Learns and applies emerging technologies and advances as necessary to perform duties in an efficient organized and timely manner. Deliver assemble and install instructional media equipment; assure that multimedia systems are properly installed and functioning correctly. Performs a variety of skilled and technical duties related to the troubleshooting repair and adjustment of multimedia systems and other computer equipment. Participate in District/College efforts to increase the diversity of faculty and staff and to address student achievement gaps; active assistance in the creation of a welcoming and inclusive work and educational environment; attend and participate in diversity equity and inclusion trainings and events. Performs related duties as assigned.
Essential Functions
ESSENTIAL FUNCTIONS Examples of essential functions are interpreted as being descriptive and not restrictive in nature.
Desirable Qualifications
DESIRABLE QUALIFICATIONS Experience installing configuring and maintaining Windows and macOS systems mobile devices and peripherals. Knowledge of networked environments including LAN / WAN basic security and workstation-level configuration. Familiarity with video conferencing systems multimedia equipment and phone systems management. Ability to troubleshoot and repair hardware and software issues including out-of-warranty equipment. Experience creating and maintaining system images drivers and documentation. Skill in using IT ticketing systems managing work requests and maintaining detailed logs and records. Experience providing technical training and support to staff and end users. Ability to research evaluate and recommend hardware software and technology solutions. Demonstrated commitment to diversity equity and inclusion fostering an inclusive and welcoming environment. Strong communication skills. Problem-solving and organizational skills with the ability to meet deadlines and prioritize tasks. Willingness to learn and apply emerging technologies to improve efficiency and support operations. The ability to address the needs of diverse student and/or employee populations. Prior experience in approaching work and interactions with colleagues and/or students in an equity minded manner. Ability to provide an inclusive and welcoming work/educational environment.
Minimum Qualifications
MINIMUM QUALIFICATIONS Two (2) years of college coursework in Computer Electronics computer Sciences or a related field. Minimum of four (4) years experience installing and maintaining hardware and software in a network environment. Commitment to diversity. All applicants must have demonstrated sensitivity to and understanding of the diverse academic socioeconomic cultural disability gender gender identity sexual orientation and ethnic backgrounds of community college students faculty and staff. The applicant must be able to demonstrate how their experience with these factors relates to successfully achieving the goals of the position.
Work Schedule
Monday - Friday 8:00 am - 5:00 pm (Schedule and shift are subject to change in accordance with department needs.)
Required Experience:
IC
Employment Type
Full Time
Key Skills
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