Telephone Operator
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Job Description
Key Responsibilities:
Answer all incoming calls promptly courteously and professionally using the hotels established telephone etiquette.
Handle guest requests and inquiries ensuring accurate logging and follow-up via appropriate platforms.
Monitor all guest requests to ensure timely and efficient service delivery liaising with relevant departments when necessary.
Act as a central point of communication for emergencies coordinating and dispatching assistance as per hotel safety protocols.
Manage wake-up call requests and ensure accuracy and punctuality.
Log guest preferences service interactions and incidents in the appropriate systems.
Maintain confidentiality of guest information and hotel data at all times.
Ensure guest satisfaction through proactive communication and ownership of the guest experience.
Qualifications :
Qualifications:
Previous experience in a similar role.
Excellent communication skills in English; additional languages (especially Arabic or Russian) are an advantage.
Strong computer literacy and familiarity with Opera PMS or similar systems.
Polished telephone etiquette and a calm courteous demeanor under pressure.
Passion for delivering exceptional guest service and exceeding expectations.
Ability to multitask prioritize and remain composed in a fast-paced environment.
Remote Work :
No
Employment Type :
Full-time
Employment Type
Full-time
