[2001626] Access Assessor
[2001626] Access Assessor
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Job Description
The Service & Team:
The Independence and Wellbeing Service was established to prevent reduce and delay demand on services. As part of this service the Access Team acts as Adult Social Cares first point of contact (for people over 18 years). Under the leadership and management of theTeam Manager the team are the first response for Adult Social Care receiving referrals information requests and concerns from the public other professionals and external agencies via a variety of media.
For further details on our careers visit our websitehere.
The Role:
We are recruiting for full time (37 hours) Access Assessors to join a forward thinking team which is made up of a combination of different professionals with a variety of knowledge skills and experience. The Access Assessors role is to gather information and consider the most appropriate next steps which could include providing information and advice signposting connecting to other agencies progressing to reablement or recommending assessment with a focus on maximising independence and wellbeing through social care and occupational therapy pathways.
As an Access Assessor you will be required to make casework decisions that effectively safeguard adults promote their wellbeing and improve the quality of their lives within their local communities. With focused energy and commitment to developing positive relationships with our health colleagues.
The work environment is positive busy and one where you will be receive regular support reflective supervision and casework monitoring as well as having involvement in the development service. As a team member you will be supported in undertaking your learning and keeping your knowledge and skills up to date while working to Adult Social Care practice standards.
You must be in a reasonable commutable distance of Cornwall. This is to enable attendance face to face at meetings and training when required.
This is a public/customer-facing role where the statutory English language requirement for public sector workers applies.
This position will be subject to an enhanced criminal record disclosure check.
What youll need to succeed:
Experience of a customer care environment using a customer focused approach.
Have some knowledge or experience of working with people who have care and support needs with some knowledge of the social care sector.
The ability to gather information through appropriate questioning over the telephone and be able to evaluate and assess information.
A good telephone manner with excellent active listening oral and written communication skills.
The ability to research information sharing and recording that information accurately.
Able to prioritise and work under pressure remaining focussed in a busy working environment.
Please read the role profile for the full details of this role attached below in this advert
What youll get in return:
Cornwall is one of the best places in the country to live work and bring up a family. We prioritise the wellbeing of our staff and recognise that resilient workers need a good work/life balance as well as clear leadership and support in the workplace. Cornwalls location and landscape offers unique opportunities for a healthier happier way of life.
In recognition of the vital contribution you make we offer an attractive package of benefits including:
- A competitive starting salary and the opportunity to increase your pay further as you progress
- Induction designed to meet your specific needs and learning
- Opportunities A developing career and qualification pathway that will support your progression.
- Dedicated PracticeEducators
- Regular supervision
- An ambitious new management and leadership
- 26days paid annual leave per year (rising with length of service) plus bank holidays
- Flexible working opportunities including homeworking
Additional Information:
Please see the full role profile here
For more information or an informal chat about the role please contactVicky Coleman Senior Practitioner Independence and Wellbeing Community Service East
Application Process
Please attach a supporting statement to your application you can add your Education & Qualifications details manually using the application form timeline or you can upload your CV. Remember to demonstratewhy you are suitable against each of the points marked as Application on the Role Profile using examples from your experience or transferable skills. This might be through qualifications or descriptive examples from your work / personal experience which clearly illustrates what you did and the effect it had.
Guidance on how to complete your application can be found here The application process.
Please note that applications cannot be edited after they have been submitted please contactif you have any queries or require assistance with your application.
ABOUT US
Cornwall Councils ambition is to be an employer of choice a high performing Council and a learning organisation. We commit to providing a reward and benefits package to attract motivate and reward our employees. We offer a range of flexible working options to our staff. This helps provide our employees with a greater work/life balance. Whilst still ensuring that service needs are met.
Our core employee rewards and benefits include:
a competitive salary.
a defined benefit pension scheme based on your career average earnings. This includes the option for extra voluntary contributions
26 days annual leave per year (pro-rata) rising to 29 days after five years continuous service with the potential to purchase additional leave.
A national award winning employee health and wellbeing programme
Employee benefits scheme giving employees access to a wide range of discounts to local and national goods and services.
Cornwall Council deliver services to more than half a million local people and over five million visitors a year.Find out more about working and volunteering for us.
We are happy to talk about flexible working options such as part-time or compressed hours. More examples of our flexible working opportunities can be foundhere -flexible working options.
Fairness and inclusion are at the heart of our vision for order to best serve our communities we are striving to achieve a diverse workforce that is inclusive of all backgrounds cultures and identities; e.g. race disability sex gender age religion and sexual orientation. We are an equal opportunities and Disability Confident employer and we will assess applicants on their merits.
Cornwall Council is committed to safeguarding and following safer recruitment principles to help make sure our staff and volunteers are suitable to work with children youngpeopleand adults at vital part of creating a safe and positive environment and making a commitment to keeping all service users safe from harm.
Employment Type
Full-Time
