Lead Data Analyst - Complaints/QA
Lead Data Analyst - Complaints/QA
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Job Description
Were looking for an Lead Data Analyst who is passionate about our mission of Money Without Borders to partner with our operational teams to help drive data-driven decisions that would support our fast-growing product through scaling and optimising the team.
As an Lead Data Analyst youll be driving our analytics efforts in our operations teams who do everything from support our customers when they need help to screening for criminal activity to verifying customer identities at scale.
Most importantly youll collaborate closely with your operational leads product managers designers and engineers to bring your insights into real change for our customers and help drive our mission!
This is an IC3 role. For more information on our Analytics Career Map and levelling structure click here.
About the Squad:
The squads mission - To deliver a seamless experience that minimises effort and scales globally. We believe this will help Wise get to mission zero.
Your mission:
Maximise the impact of your team by helping them make the best decisions for our customers using analytics.
Youll own the challenge of:
Supporting the Operations leadership by providing critical information to assess the health of Operations
Size track performance and identify optimisation opportunities for key strategic initiatives.
Lead on implementing Operations KPI tree and operation teams target setting framework in pipelines and reporting.
Working on providing in-depth analysis on operation metrics while measuring the corresponding impact on our customers.
This role will give you the opportunity to:
Be part of a positive change in the world. Were fixing a broken greedy system and putting people and businesses in control of their money
Create value from extensive datasets. We have millions of customers a global set of payment infrastructure and a complex product that customers can use in different ways. There is a tonne of value left to unlock from this data!
Influence the teams direction. Analysts at Wise enable data-driven decision making and have a large impact by helping their teams to decide what to work on.
Learn from a global network of professionals. We have a large diverse team of analysts data scientists and product managers that you will work with and learn from.
Additional Information :
For everyone everywhere. Were people building money without borders without judgement or prejudice too. We believe teams are strongest when they are diverse equitable and inclusive.
Were proud to have a truly international team and we celebrate our differences.
Inclusive teams help us live our values and make sure every Wiser feels respected empowered to contribute towards our mission and able to progress in their careers.
If you want to find out more about what its like to work at Wise visit .
Keep up to date with life at Wise by following us on LinkedIn and Instagram.
Remote Work :
No
Employment Type :
Full-time
Employment Type
Full-time
