Air Liquide Healthcare - Product engagement lead H/F
Air Liquide Healthcare - Product engagement lead H/F
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Job Description
Descriptif de lentit et de lactivit
Les systmes de soins de sant sont confronts de profondes transformations. Les attentes des payeurs les comportements des patients et des professionnels de la sant voluent rapidement dans un paysage concurrentiel en pleine mutation. Laugmentation et la consolidation des fabricants de dispositifs mdicaux lacclration de la transformation numrique - renforce par la crise de la CoVid-19 - exigent un renforcement de lalignement et de linternationalisation de certaines de nos activits.
En rponse ces dfis lactivit Sant Domicile a dcid :
dacclrer la transformation numrique et lhomognisation des systmes dinformation travers le programme TechCARE
de massifier les activits dapprovisionnement et dvelopper les synergies entre les diffrentes entits mondiales dAir Liquide Healthcare (sant domicile et gaz mdicaux).
Pour mettre en uvre cette stratgie lentit Air Liquide Healthcare International Services & Technology (ALHIST) a t cre. Elle est ddie lhbergement des services oprationnels mondiaux partags telles que les quipes Digital & IT et Procurement & MedTech.
Quelle sera votre contribution et comment vous panouir dans ce poste
Our mission is to design and serve the Data Products for all the HHC organization
Your role will be to structure our user-support and being responsible for the success of our products within the organization
Your main objective will be to increase the usage of our products and ensuring their penetration into our operations.
You will be part of an international team based in Paris and in Valencia (Spain) and working with multicultural clients from more than 20 countries.
Depending on your profile you might also support our Data Solution Owners in building the strategy of their products and maybe have your own pool of solutions to manage.
Therefore you missions will be :
1. Structure our Customer Support
You will be responsible for maintaining the knowledge of our products (KPIs functionalities) and documenting them
You will be the referent regarding the usage of the solution
You will structure tutorials and supports to help users onboard on the solution
2. Ensure the success of our solution
You will coordinate with local project managers to ensure change management and adoption of our solutions
You will gather feedbacks and coordinate with our team to adapt the strategy of our products
You will structure our reporting framework to follow the usage of our solutions
Promote usage of our products within the organization
2. Animate and train users
You will be responsible for making a first level of training for users
You will structure identify and animate communities of power users to ensure adoption of our solution
Coordinate Manual Data gathering if needed
3. Own your pools of Solutions (Transversal Capabilities of your platform)
You will structure a governance to gather the needs of the organization and prioritize them
You will interact with a product owner to ensure the delivery of your roadmap
You will build and manage this roadmap
4. Govern SelfBI initiatives
You will put in place a governance system to ensure visibility and compliance of those initiatives
You will put in place regular review of those initiatives and interact with Data Solutions Owner to integrate the most promising ones into their pool of products
You will train users to the Self service solution and to its principles
Etes-vous LA personne faite pour ce poste
We are seeking for someone who with the following competencies :
Must have:
- English professional and fluent
- Client Oriented
- Team Spirit
- Adaptation in a multicultural environment
- Adaptation to the client
- Active listening
- Communication
- Proactivity
- Good interpersonal skills
Good to have :
- Understanding of data modelization principles and lineages
- Understanding of agile processes and IT developments
- Fluent in the usage of PowerBI
- Knowledge on Home Healthcare Activities & markets
Nos diffrences font notre performance
Chez Air Liquide nous nous engageons crer un environnement de travail collaboratif et inclusif qui refltela diversit de noscollaborateurs de nos clients des patientsetde nos parties prenantesainsi quedes cultures travers le monde.
Nous accueillons et considrons les candidatures de tous les candidats qualifis quel que soit leur parcours. Noussommes convaincusquune organisation diversifiepermet nos collaborateurs de rvlerleur talent la fois individuellement et collectivementet quelle contribue renforcernotre capacitdinnovationenfaisant vivrenos fondamentaux en agissant pourle succs/la russite du Groupeeten crant un environnement engageantdans un monde en mutation.
Employment Type
Full-Time
