Patient Care Operations Trainer
Patient Care Operations Trainer
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Salary Not Disclosed
1 Vacancy
Job Description
Job Summary
WELLBE INTRODUCTION
The WellBe care model is a Physician Led Advanced Geriatric Care Program focused on the quality of care of the frail poly-chronic and elderly Medicare Advantage patients. This population is typically underserved and very challenged with access to overall health care. To address these problems we have elected to bring the care to the patient instead of trying to bring the patient to the care. WellBes Care Model is to provide our members the entire continuum of care from chronic to urgent care in the home hospital skilled nursing facility assisted living palliative care and to end of life care. WellBes physician/advanced practicing clinician led geriatric care teams partner with the patients primary care physician to provide concierge level geriatric medical care and social support in the home as well as delivering and coordinating across the entire care continuum.
Safety-Sensitive Statement:
This position has been designated as safety-sensitive. As such the employee must be able to perform job duties in a manner that ensures the safety of themselves coworkers patients and the public. The role requires full cognitive and physical functioning at all times. Employees in safety-sensitive positions are subject to drug and alcohol testing including for substances that may impair judgment or motor function in accordance with applicable federal and state laws and company policy. Due to the safety-sensitive nature of this role and in alignment with federal law and workplace safety standards the use of marijuanaincluding medical or recreational useis prohibited. WellBe Senior Medical
will comply with applicable state laws regarding medical marijuana and reasonable accommodations where such laws do not conflict with safety requirements or federal regulations.
Drug Screening Requirement:
As a condition of employment WellBe Senior Medical requires all candidates to successfully complete a pre-employment drug screening. Ongoing employment may also be contingent upon compliance with the companys Drug-Free Workplace Policy which includes random post-accident and reasonable suspicion drug testing. The company reserves the right to test for substances that may impair an employees ability to safely and effectively perform their job duties.
Americans with Disabilities Act:
WellBe Senior Medical is committed to complying with the Americans with Disabilities Act (ADA) and applicable state and local laws. Reasonable accommodations may be made to enable qualified individuals with disabilities to perform the essential functions of the job. If you require an accommodation during the application or employment process please contact Human Resources at
Job Description
GENERAL SUMMARY
The Patient Care Operations Trainer will be responsible for planning coordinating developing and conducting a variety of training programs and assisting with training projects directly associated with market requirements. They will ensure a deep understanding of the course curriculum and sufficient understanding for effective delivery of course material. They must be willing to collaborate with partners to learn and adjust to new ways of working as well as deliver engaging facilitation of complex skills-based training - ensuring ability to bring energy and understanding to a classroom environment.
SKILLS & COMPETENCIES
- Conduct and deliver effective understanding training needs analyses to determine specific training needs
- Identify select and develop appropriate training programs including the selection or design of appropriate training aids
- Evaluate effectiveness of training programs from learner satisfaction proficiency testing and job performance to drive continuous improvement and provide regular feedback to Leaders on classroom/learner progress
- Research analyze and recommend improvements to the training programs
- Maintain records of training activities and employee progress
- Assist in presenting findings from training on the abilities of trained staff and present findings and recommendations for areas of improvement to leadership
- Assist with revisions to policy and procedures and/or work process development
- Analyzes course evaluations in order to judge effectiveness of training sessions and to implement suggestions for improvements
- Deliver engaging facilitation of complex skills-based training - ensuring ability to bring energy and understanding to a classroom environment
- Develop train and conduct refresher training curriculums as applicable to the business
- Create a safe and inclusive environment for individuals to learn
- Support other department with training as required
- Additional support as required by the market
Job Requirements
QUALIFICATIONS
Educational Requirements:
- HS Diploma/Equivalent preferred 2 or more years college education
- 3 years of training or learning development experience in a managed care or healthcare environment
- 3 years of leading and facilitating classroom training
Required Skills and Abilities:
- Strong collaboration and communication skills
- Able to work within and cross departmentally effectively and efficiently
- Experience using a wide variety of training tools to effectively facilitate training
- Experience using Google Workspace and MS Office suite
- Demonstrated experience using guided curriculum using a facilitator guides/systems(Articulate) to deliver training
- Ensure deep understanding of the course curriculum and sufficient subject matter understanding for effective delivery of course material
- Preferred prior experience with training delivery in a healthcare industry
Travel requirements:Travel may be required up to 10-15%
The preceding functions may not be comprehensive in scope regarding work performed by an employee assigned to this position classification. Management reserves the right to add modify change or rescind the work assignment of this position. Management also reserves the right to make reasonable accommodations so that a qualified employee(s) can perform the essential functions of this role
Employment Type
Full-Time
