Operations Manager
Operations Manager
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1 Vacancy
Job Description
About Happyrobot
HappyRobot is a platform to build and deploy AI workers that automate communication. See a demo
Our AI workers connect to any system or data source to handle phone calls email messages
We target the logistics industry which relies heavily on communication to book check on & pay for freight. Primarily working with freight brokers 3PLs freight forwarders shippers warehouses & other supply chain enterprises and tech startups.
We raised a Series A round from a16z and YC and were growing very fast.
Were looking for rockstars with a relentless drive unstoppable energy and a true passion for building something greatready to embrace the challenge push limits and thrive in a fast-paced high-intensity environment.
About the Role
Were looking for an Operations Manager to help us build and scale the internal systems that power HappyRobot. Youll drive process improvement streamline workflows across teams and ensure we operate with speed and clarity as we grow. This is a hands-on high-impact role for someone who thrives in fast-paced environments loves solving operational challenges and takes ownership from day one.
What Youll Do
Process Optimization Identify inefficiencies and build scalable repeatable processes across functions like Product Sales Customer Success and Engineering.
Operational Execution Own and execute key cross-functional projects that improve how we work and deliver value.
Systems & Tools Evaluate implement and maintain internal tools that improve team collaboration and productivity.
Planning & Reporting Support company planning cycles track progress against OKRs and help teams stay aligned and accountable.
Documentation & Enablement Create internal documentation playbooks and training materials to support operational excellence.
Cross-Functional Collaboration Act as the glue between teams ensuring information flows and blockers are resolved quickly.
Must Have
36 years of experience in operations business operations or a similar role at a fast-paced startup
Proven track record of building and improving internal processes
Strong project management and organizational skills you get things done
Data-driven mindset comfortable with spreadsheets dashboards and KPIs
Excellent written and verbal communication skills across technical and non-technical audiences
Self-starter with a strong sense of ownership and urgency no task is too small or too complex
Comfortable with ambiguity and able to bring structure where there isnt any
Why join us
Opportunity to work at a high-growth AI startup backed by top investors.
Fast Growth - Backed by a16z and YC on track for double-digit ARR.
Ownership & Autonomy - Take full ownership of projects and ship fast.
Top-Tier Compensation - Competitive salary equity in a high-growth startup.
Work With the Best - Join a world-class team of engineers and builders
Our Operating Principles
Extreme Ownership
We take full responsibility for our work outcomes and team success. No excuses no blame-shifting if something needs fixing we own it and make it better. This means stepping up even when its not your job. If a ball is dropped we pick it up. If a customer is unhappy we fix it. If a process is broken we redesign it. We dont wait for someone else to solve it we lead with accountability and expect the same from those around us.
Craftsmanship
Putting care and intention into every task striving for excellence and taking deep ownership of the quality and outcome of your work. Craftsmanship means never settling for just fine. We sweat the details because details compound. Whether its a product feature an internal doc or a sales call we treat it as a reflection of our standards. We aim to deliver jaw-dropping customer experiences by being curious meticulous and proud of what we build even when nobodys watching.
We are majos
Be friendly & have fun with your coworkers. Always be genuine & honest but kind. Majo is our way of saying: be a good human. Be approachable helpful and warm. Were building something ambitious and its easier (and more fun) when we enjoy the ride together. We give feedback with kindness challenge each other with respect and celebrate wins together without ego.
Urgency with Focus
Create the highest impact in the shortest amount of time. Move fast but in the right direction. We operate with speed because time is our most limited resource. But speed without focus is chaos. We prioritize ruthlessly act decisively and stay aligned. We aim for high leverage: the biggest results from the simplest smartest actions. Were running a high-speed marathon not a sprint with no strategy.
Talent Density and Meritocracy
Hire only people who can raise the average; exceptional performance is the passing grade. Ability trumps seniority. We believe the best teams are built on talent density every hire should raise the bar. We reward contribution not titles or tenure. We give ownership to those who earn it and we all hold each other to a high standard. A-players want to work with other A-players thats how we win.
First-Principles Thinking
Strip a problem to physics-level facts ignore industry dogma rebuild the solution from scratch. We dont copy-paste solutions. We go back to basics ask why things are the way they are and rebuild from the ground up if needed. This mindset pushes us to innovate challenge stale assumptions and move faster than incumbents. Its how we build what others think is impossible.
The personal data provided in your application and during the selection process will be processed by Happyrobot Inc. acting as Data Controller.
By sending us your CV you consent to the processing of your personal data for the purpose of evaluating and selecting you as a candidate for the position. Your personal data will be treated confidentially and will only be used for the recruitment process of the selected job offer.
In relation to the period of conservation of your personal data these will be eliminated after three months of inactivity in compliance with the GDPR and legislation on the protection of personal data.
If you wish to exercise your rights of access rectification deletion portability or opposition in relation to your personal data you can do so through subject to the GDPR.
For more information visit submitting your request you confirm that you have read and understood this clause and that you agree to the processing of your personal data as described.
Required Experience:
Manager
Employment Type
Full-Time
